Application Support Engineering Associate

DTCC • Coppell, TX

1d • Hybrid

About The Position

The Application Support Engineer is part of DTCC’s Information Technology group and provides technical support for applications within the EAS RDS service tower. The role executes operating procedures and runbooks on a predefined shift pattern, working with development teams, Enterprise Infrastructure partners, and internal business clients to resolve or escalate technical support incidents. It supports production application services in client-facing environments, including monitoring, application and system support, incident triage, client engagement, and disaster recovery activities.

Requirements

• At least 2 years of related experience.
• At least 2 years of experience in application production support and team management.
• Knowledge of system administration, including system configuration management, resource sharing, and operating system fundamentals.
• Knowledge of application support, including basic programming skills and log reading and analysis.
• Experience managing multiple platforms, including UNIX, Linux, Windows, and VMware.
• Understanding of networking and storage technologies, including TCP/IP, EMC, NetApp, HP, and Cisco.
• Understanding of databases, including Snowflake and Oracle.
• Understanding of middleware technologies, including WebSphere Application Server, WebSphere MQ, Tomcat, and JRE.
• Understanding of clustering technologies, including Veritas, Red Hat, and VMware vSphere.
• Understanding of cloud computing technologies, including AWS, CloudWatch, EC2, S3, Route 53, and Azure.
• Ability to establish automation, write scripts using Perl, Python, Chef, Puppet, or shell, or implement system solutions.
• General knowledge of industry principles and emerging technologies such as cloud computing and virtualization.

Nice To Haves

• Bachelor’s degree preferred, or equivalent experience.

Responsibilities

• Monitor and provide application and system support for production application services in client-facing environments.
• Provide 24x7 event monitoring, incident triage, and critical-issue support.
• Support all jurisdictions on a shift basis, handling activities for any region within local time-zone coverage.
• Improve standard processes and procedures, including through scripting, programming, and automation.
• Contribute to projects by completing assigned tasks and ensuring permit-to-operate guidelines are met.
• Support organizational change and execution of production application services.
• Engage with client support teams on application-related incidents, client testing, and integrations.
• Support disaster recovery test planning and execution, including application environment review, shutdown, startup, verification, and troubleshooting.
• Support management of resources maintaining UNIX, VMware, and Windows host operating systems and software subsystems, including databases, web server software, LDAP, and security subsystems.
• Incorporate risk and control processes into day-to-day responsibilities, monitor and mitigate risk, and escalate appropriately.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off and personal/family care, with other leaves of absence available to support physical, financial, and emotional well-being.
• Flexible/hybrid work model with three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level