Application Support Engineering Associate

DTCC • Coppell, TX

2d • $60,000 - $115,000 • Hybrid

About The Position

The Application Support Engineer provides technical support for applications within the EAS RDS service tower, executing operating procedures and runbooks according to a predefined shift pattern. The role works with development teams, Enterprise Infrastructure partners, and internal business clients to resolve or escalate technical support incidents. As part of DTCC’s Information Technology group, the position helps deliver secure, reliable technology solutions for the global capital markets and supports production application services in client-facing environments. The role includes 24x7 monitoring and incident support, assistance with disaster recovery testing, and support for the infrastructure and software subsystems that maintain applications.

Requirements

• At least 2 years of related experience.
• At least 2 years of experience in application production support and team management.
• Knowledge of system administration, including system configuration management, resource sharing, and operating system fundamentals.
• Knowledge of application support, including basic programming skills and log reading and analysis.
• Experience managing multiple platforms, including UNIX, Linux, Windows, and VMware.
• Understanding of networking and storage technologies, including TCP/IP, EMC, NetApp, HP, and Cisco.
• Understanding of database technologies, including Snowflake and Oracle.
• Understanding of middleware technologies, including WebSphere Application Server, WebSphere MQ, and Tomcat JRE.
• Understanding of clustering technologies, including Veritas, Red Hat, and VMware vSphere.
• Understanding of cloud technologies, including AWS, CloudWatch, EC2, S3, Route 53, and Azure.
• Ability to establish automation, write scripts using Perl, Python, Chef, Puppet, or shell, or implement system solutions.
• General knowledge of industry principles and newer technologies such as cloud computing and virtualization.

Nice To Haves

• Bachelor’s degree preferred, or equivalent experience.

Responsibilities

• Monitor and provide application and system support for production application services in client-facing environments.
• Provide 24x7 event monitoring, incident triage, and critical-issue support.
• Provide shift-based support across jurisdictions, handling activity for regions within local time-zone coverage.
• Improve standard processes and procedures, including through automation, scripting, and programming.
• Contribute to projects and ensure permit-to-operate (PTO) guidelines are met.
• Support organizational change and execution of production application services.
• Engage with client support teams on application-related incidents, client testing, and integrations.
• Support disaster recovery test planning and execution, including application environment review, shutdown, startup, verification, and troubleshooting.
• Support resources maintaining host operating systems on UNIX, VMware, and Windows servers, and software subsystems such as databases, web servers, LDAP, and security subsystems.
• Incorporate risk and control processes into daily work to monitor and mitigate risk, escalating appropriately.
• Work with development teams, Enterprise Infrastructure partners, and internal business clients to resolve or escalate technical support incidents.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off, personal/family care, and other leaves of absence.
• Flexible/hybrid work model of 3 days onsite and 2 days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level