Application Support Engineering Associate

DTCC • Coppell, TX

2d • $60,000 - $115,000 • Hybrid

About The Position

The Application Support Engineering Associate maintains and provides technical support for applications in daily operation after development. The role works with development teams, infrastructure partners, and internal and external clients to escalate and resolve technical incidents, while supporting high availability, reliability, performance, and compliance for business-critical applications. It also partners across business, technology, security, and vendor teams and contributes operational expertise throughout the software development lifecycle.

Requirements

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Fosters honesty and transparency.
• Keeps knowledge current in their specialist area and seeks learning opportunities.
• Collaborates across teams and communicates openly.
• Resolves disagreements effectively while minimizing impact on the wider team.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Verify analyses performed by team members and implement corrective actions to prevent recurring incidents and production issues.
• Resolve critical application alerts and production incidents, including root cause analysis, business impact assessments, and coordination with development and infrastructure teams.
• Review, maintain, and enhance knowledge articles, operational procedures, support documentation, and runbooks.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot and escalate application issues.
• Validate and respond to information requests associated with audits, compliance reviews, and regulatory requirements.
• Execute disaster recovery procedures and validation testing during planned exercises and unplanned outages, and provide Business Continuity Management evidence as required.
• Identify, develop, and implement automation to reduce manual effort and improve monitoring, alerting, and operational efficiency.
• Partner with development teams throughout the software development lifecycle, providing operational support input, production readiness reviews, and reliability best practices.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities according to established procedures.
• Provide Enterprise Application Support for business-critical applications, supporting high availability, reliability, performance, and compliance with service level objectives.
• Use Git and Bitbucket for source code management, including repository review, branch management, code change analysis, and deployment support.
• Use Jenkins and CI/CD pipelines to support automated deployments, release management, environment validation, and operational troubleshooting.
• Monitor application health, investigate performance issues, analyze logs, and coordinate resolution across infrastructure, middleware, database, and development teams.
• Participate in on-call support rotations and incident response, including high-severity production incidents and post-incident reviews.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / retirement benefits.
• Paid time off, personal/family care, and other leaves of absence.
• Flexible/hybrid work model of three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level