Application Support Associate

First Nation Group•Ann Arbor, MI

1d•Onsite

About The Position

The Application Support Associate supports, maintains, and troubleshoots software applications, serving as a first line of technical support for internal teams. The role helps resolve software issues, supports system upgrades, and enables daily business operations. It provides operational support for enterprise applications, including Microsoft Dynamics 365 Business Central and Dynamics Sales Enterprise, related applications and integrations, and general business applications such as Microsoft 365, Adobe, and DocuSign. The position also involves application user account administration; integration, regression, and system testing; maintaining knowledge base articles, user guides, and configuration records; and documenting and tracking requests and resolutions through service desk and change management processes. The role may support needs outside its primary scope based on available skills and company needs. This is a full-time, salaried exempt position in an office environment requiring standard office equipment and extensive computer use. Travel may be up to 25%. Occasional evening and weekend work may be required. The employee must pass drug testing and maintain punctuality and regular attendance. Duties may change as business needs require.

Requirements

Demonstrated troubleshooting, problem analysis, and problem resolution capabilities.
Strong technical aptitude and a basic understanding of business computer systems and software applications.
Ability to develop clear, accurate, user-friendly technical documentation and user guides.
Initiative, adaptability, and willingness to learn new technologies, applications, and processes.
Ability to work independently and in teams and consistently meet commitments.
Comfort working in a dynamic, fast-paced environment and taking a proactive approach to issues and problem solving.
Strong organizational skills, attention to detail, and commitment to work quality.
Must pass drug testing.
Regularly communicate effectively, verbally and in writing, and use a computer extensively.
Ability to travel up to 25%; occasional evening and weekend work may be required.

Nice To Haves

Bachelor’s degree in Computer Science, Management Information Systems, or a related field; equivalent combinations of education and relevant experience will be considered.
Basic knowledge of general business applications and related technologies, such as accounting and ERP systems.
Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Competency in Microsoft Word and Microsoft Excel.
Familiarity with service desk ticketing systems, issue tracking, and change management processes.
Distribution industry experience; medical equipment and pharmaceuticals industry experience is a plus.
Aptitude for creative solution development.
Passion for IT, process improvement, and excellent customer service.
Adaptability, flexibility, openness to change, and ability to contribute to a collaborative work environment.

Responsibilities

Respond to user IT requests by troubleshooting issues, resolving them, and deploying standard solutions.
Support enterprise applications, including Microsoft Dynamics 365 Business Central, Dynamics Sales Enterprise, related applications, and integrations.
Support general business applications, including Microsoft 365 apps such as SharePoint, OneDrive, Outlook, and Teams, as well as Adobe and DocuSign.
Administer application user accounts.
Participate in integration, regression, and system testing of application updates.
Maintain knowledge base articles, user guides, and system configuration records.
Use service desk and change management processes to document and track user requests, work activities, and resolutions or solutions.
Support needs outside the primary job role based on available skills and company needs.
Travel periodically for team coordination, training, site visits, conferences, or other purposes, up to 25%.
Follow employee health and safety cleaning protocols established by the work location.
Maintain punctuality and regular attendance, communicate professionally, and work under supervision.