Application Support Engineer

Tekion is seeking an Application Support Engineer with at least 5 years of experience to take ownership of customer issues and provide technical solutions. The ideal candidate should have knowledge of SQL, Mongo Databases, and basic network configuration, as well as the ability to diagnose and address application issues. The job description includes a list of core responsibilities and required skills, but does not have a specific job overview section.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand the application both functionally and technically
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

• 5+ years of experience as an Application Support Engineer
• Working knowledge of SQL, Mongo Databases & basic network configuration
• Knowledge in DB and APIs
• Coding skills are a huge plus point
• Previous experience in application, production or product support
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Basic understanding of IoT and software - preferred not mandatory
• Candidate should be ready for rotational shift