Application Support Engineer

At Tekion, we are seeking an Application Support Engineer with a minimum of 5 years of experience. This role involves taking ownership of customer issues, troubleshooting system problems, and providing accurate technical solutions. The ideal candidate should have working knowledge of SQL, Mongo Databases, and basic network configuration, as well as previous experience in application support. Coding skills are a plus. Join us in transforming the automotive retail industry and delivering unparalleled customer experience through cutting-edge technology and innovation.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand the application both functionally and technically
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

• 5+ years of experience as an Application Support Engineer
• Working knowledge of SQL, Mongo Databases & basic network configuration
• Knowledge in DB and APIs
• Coding skills are a huge plus point
• Previous experience in application, production

• Taking ownership of customer issues and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues
• Ability to understand the application both functionally and technically
• Referencing internal database or external resources to provide accurate tech solutions
• Ensuring all issues are properly logged
• Prioritizing and managing several open issues at one time
• Preparing accurate and timely reports
• Documenting technical knowledge in the form of notes and manuals
• Working knowledge of SQL, Mongo Databases, and basic network configuration
• Knowledge in DB and APIs
• Coding skills are a huge plus point
• Previous experience in application, production, or product support
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose and address application issues
• Basic understanding of IoT and software (preferred not mandatory)
• Rotational shift availability
• Equal Employment Opportunity employer
• Non-discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.