Application Support Engineer

At Tekion, we are revolutionizing the automotive retail industry by developing a cloud-native platform that offers an exceptional customer experience. Our solutions are seamlessly integrated, elegant, and intuitive, incorporating cutting-edge technology such as Big Data, Machine Learning (ML)/ AI, and Internet of Things (Connected vehicle to connected devices). As a part of our team, you will take ownership of customer issues, troubleshoot and diagnose system problems, and provide effective solutions. Additionally, you will escalate unresolved issues to the appropriate internal teams and ensure accurate documentation of all reported issues.

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ability to understand the application both functionally and technically

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage multiple tasks simultaneously

• 5+ years of experience as an Application Support Engineer
• Working knowledge of SQL, Mongo Databases, and basic network configuration
• Knowledge in DB and APIs
• Coding skills are a huge plus point
• Previous experience in application, production

• Competitive salary and benefits package
• Opportunity to work with cutting-edge technologies
• Chance to develop and enhance technical skills
• Supportive and collaborative work environment
• Opportunity for career growth and advancement
• Equal employment opportunity
• No discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.