Application Support Analyst, GFT - Halifax
RBC•Halifax, NS
•Onsite
About The Position
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT collaborates with partners from across the company to deliver innovative and transformative IT solutions. We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. This role applies complete knowledge, skills, and practices to perform assignments.
Requirements
- Willing to take a business focused, holistic approach to delivering operations
- Excellent communication skills (written and verbal)
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
- Experience with the incident and problem management lifecycles
- Experience with SQL & Unix environments
Nice To Haves
- ITIL Framework
- Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.
- IT Systems Operations Experience
- Working experience with ServiceNow or comparable IT Service Management toolsets
Responsibilities
- Monitor and investigate JCL Batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smooth operations.
- Ensuring the documentation and tracking of all shift turnover issues.
- Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
- Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
