Application Support Analyst

Barclays•Jefferson, CO

3d•$80,000 - $120,000•Onsite

About The Position

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you will be maintaining the stability and resilience of Barclays’ Global Fraud platforms, ensuring seamless protection of the bank’s customers and operations. By driving availability, accuracy, and rapid recovery of production systems, it directly supports business continuity and strengthens fraud risk management outcomes. Acting as a key point of coordination across technology, operations, and business stakeholders, your role enables timely incident resolution, communication, and continuous improvement across US and UK service windows.

Requirements

Monitoring and observability skills using AppDynamics, Elasticsearch, Netcool, and Kibana
Experience with middleware and platforms including WebSphere, JBoss, Apache, and Tomcat
Knowledge of DevOps and automation tools such as Jenkins, Chef, and CI/CD pipelines
Considerable domain knowledge in banking or the financial sector
Proficiency in Unix and Linux along with shell scripting experience
Java/J2EE, APIs, and Oracle PL/SQL for enterprise application support
Cloud Technologies such as Open Shift / aPaaS
Knowledge of AWS will be an added advantage
Solid understanding of SDLC including Agile and Waterfall methodologies
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills

Nice To Haves

Knowledge of AWS will be an added advantage

Responsibilities

Manage the IT Services department and set the strategic direction.
Provide support to the bank's senior management team.
Manage IT Service risk across the organisation.
Develop strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.
Manage the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
Manage relationships with IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
Develop and implement policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
Manage IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.
Monitor the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
Manage IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
Develop technical expertise in work area, acting as an advisor where appropriate.
Partner with other functions and business areas.
Take responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Maintain the stability and resilience of Barclays’ Global Fraud platforms, ensuring seamless protection of the bank’s customers and operations.
Drive availability, accuracy, and rapid recovery of production systems.
Act as a key point of coordination across technology, operations, and business stakeholders.
Enable timely incident resolution, communication, and continuous improvement across US and UK service windows.