Application Support Analyst

RevSpring • Hillsborough Township, NJ

1d • Onsite

About The Position

RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways. Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance. In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue. Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group. This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.

Requirements

• Some knowledge of a relational database such as MySQL and ability to write basic SQL queries.
• Customer focused, have excellent customer service skills and phone mannerisms.
• Excellent analytical/troubleshooting skills.
• Outstanding interpersonal, organizational, and verbal/written communication skills are required.
• Ability to multi-task and to be detail-oriented is required.
• Has an entrepreneurial approach.
• Bachelor of Science in a technical field, or equivalent technical education.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Nice To Haves

• Familiarity with text search, preferably within a log aggregation tool such as Splunk.
• Experience with AWS.

Responsibilities

• Provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems.
• Review system logs, examine database records, or examine documentation / program logic to answer the inquiry or identify the source of the reported issue.
• Monitor the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.
• Document systems and processes.
• Suggest / implement process and/or system improvements.
• Perform various sales and/or business development tasks that are needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level