Application Support Analyst

Barclays•Jefferson, CO

2d•$80,000 - $120,000•Onsite

About The Position

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you will play a vital role in keeping critical banking applications running seamlessly and reliably. By resolving issues quickly and optimizing system performance, you will directly enhance customer experience and operational efficiency. Your contributions will help Barclays deliver innovative, secure, and uninterrupted financial services, driving its vision for the future of banking.

Requirements

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
Provide Level 2, Production/Application Support, ensuring stability, incident resolution, and continuous service availability within defined SLAs
Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross-functional teams for timely resolution
Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments
Deliver anticipatory monitoring, operational support, and business engagement, while partnering with stakeholders across technology and operations to drive service reliability and performance
Experience with Managed File Transfer (MFT) tools including SFTP and Connect Direct (NDM), along with database support and SQL-based data validation.
Experience with Unix/Linux, TWS, workload scheduling, CI/CD, GitLab, monitoring tools, AppDynamics, Observe, ESaaS, and cloud services as Lambda, DynamoDB, Glue Catalog.
Exposure to Production Support, L2, Incident, Problem, Release Coordination, and ITIL Framework practices
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills
Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
Barclays Mindset – to Empower, Challenge and Drive

Nice To Haves

Validated experience in Data Engineering, ETL/ELT, Ab Initio, Databricks, and AWS Cloud platforms.
Considerable experience in AWS Data Pipelines using Glue, Step Functions, CloudWatch, with focus on monitoring, alerting, and SLA adherence.

Responsibilities

Provide Level 2, Production/Application Support, ensuring stability, incident resolution, and continuous service availability within defined SLAs
Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross-functional teams for timely resolution
Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments
Deliver anticipatory monitoring, operational support, and business engagement, while partnering with stakeholders across technology and operations to drive service reliability and performance
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.