Application Support Analyst

Fairview Health Services•Minneapolis, MN

15h•Onsite

About The Position

The Application Support Analyst is responsible for providing Level 2 incident support of applications. They coordinate issues that arise for their application area and must be knowledgeable about the organization's policies, procedures, and business operations. In coordination with other staff, time, and exposure, mature specific application, and technology knowledge to contribute to the effectiveness of the team. Additional Responsibilities: Lead maturation of team infrastructure technology knowledge. Act as an infrastructure technical liaison to strategically sourced Managed Service Provider (MSP) who provides Technical Level 2 support. Apply infrastructure knowledge and experience of Servers, databases, and other mission-critical systems as part of issue analysis In addition to general application support, focus on infrastructure systems, system elements, interfacing systems, components, devices, and processes.

Requirements

Bachelor of Arts or combination of education and related work experience
Bachelor of Science in IT field
3 years IT application or healthcare work experience
Solid understanding of the Software Development Life-Cycle (SDLC)
Demonstrated analytical critical thinking skills for process development or problem resolution.
Knowledge of healthcare processes and application system coordination.

Nice To Haves

3 years related work experience in one or more of the following: Healthcare industry using related Epic module(s) and/or end user customer support
Certifications and experience relative to the role
Epic Proficiency or Certifications for Epic roles
If supporting Epic, Proficiency/Certification in core applications within 180 Days
Basic understanding of business technology supports two or more of: Microsoft, VMware OS, storage, networking, security, web servers; plus, knowledge of web/app/database servers, load balancers, etc.
2+ years of hands-on desktop and printer hardware support
3 years working in an enterprise or healthcare organization of 10,000+ users
2 years of expertise with Apple (MAC), Microsoft Windows, O365, VPN, printing solutions, Citrix, conferencing tools (Zoom/Teams), and enterprise mobile devices (Apple/Android).
Microsoft Certified Professional (MCP)

Responsibilities

Provide Level 2 incident support of applications.
Coordinate issues that arise for their application area.
Be knowledgeable about the organization's policies, procedures, and business operations.
Mature specific application and technology knowledge.
Lead maturation of team infrastructure technology knowledge.
Act as an infrastructure technical liaison to strategically sourced Managed Service Provider (MSP) who provides Technical Level 2 support.
Apply infrastructure knowledge and experience of Servers, databases, and other mission-critical systems as part of issue analysis.
Focus on infrastructure systems, system elements, interfacing systems, components, devices, and processes.