Application Support Analyst

Inova Health System•Fairfax, VA

15h•Hybrid

About The Position

Inova Juniper Street is looking for a dedicated Application Support Analyst to join the team. This role will be Full-time Day Shift: Monday-Friday. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Requirements

Minimum Education: Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum Experience requirement
Years of Experience: 2 years of supporting automated systems. Lab experience preferred.

Nice To Haves

Lab experience preferred.

Responsibilities

Maintains vendor and user relationships while communicating status and problems, as evidenced by status reports and issues list, in accordance with documentation standards.
Consults with management and senior staff to validate time line and assumptions incorporating validated information into project plan documentation; Participates in all phases of testing as evidenced by preparation of test data/scripts, development and execution of tests, verification of test results and user acceptance sign off, in accordance with system implementation documentation standards.
Assists in conducting system investigations to determine general feasibility, cost and alternative system solutions as evidenced by interviewing users to define requirements and objectives of automation, in accordance with established documentation standards.
Participates in vendor demos, site visits and reference calls as evidenced by completion of demo scripts and reference call questionnaires, in accordance with documentation standards.
Attains a detailed understanding of workflows, interfaces and system configurations through participation in validation sessions through development and execution of testing scripts with cross functional teams.
Develops a schedule when indicated of job shadowing sessions to gain needed knowledge regarding end-user workflows and job responsibilities which will assist in better application design and functionality.
Provides input to application design to support systems functions or enhancements, as evidenced by creating functional specifications and documenting systems/user procedures, in accordance with established documentation procedures.
Responds to system issues as evidenced by following documented procedures, in accordance with established policy; Participates in ongoing maintenance of all systems and follows all Change Management procedures as evidenced by documentation in the issues tracking system, in accordance with established policy.
May perform additional duties as assigned.

Benefits

medical, dental and vision coverage
a robust team member wellness program
Inova matches the first 5% of eligible contributions – starting on your first day.
up to $5,250 per year in education assistance
up to $10,000 for student loans.
25 mental health coaching or therapy sessions, per person, per year, at no cost.
paid time off
paid parental leave
flexible work schedules
remote and hybrid career opportunities.