Application Support Analyst

Aviso Wealth • Vancouver, BC

7d

About The Position

Aviso Wealth is seeking an Application Support Analyst to join their IT team. This role is responsible for the end-to-end administration, monitoring, systems access management, support, and maintenance of enterprise software applications and associated infrastructure within a Business-As-Usual (BAU) environment. The Application Support Analyst will report to the Manager, Technology Application Support.

Requirements

• IT related Diploma or Computer Science degree
• 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
• Certificat in ITIL
• Experience with SFTP, API, and other connectivity modes
• Excellent customer service and interpersonal skills
• Aptitude for learning, understanding, and applying new concepts
• Excellent analytical, critical thinking and problem solving skills
• Strong organization and detail-orientation with a commitment to documentation
• Fluent communication skills in English are required

Nice To Haves

• bilingual skills in French are an asset

Responsibilities

• Manage and own delivery of application in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Manage end‑to‑end application access provisioning, modification, and de‑provisioning
• Responsible for managing the BAU ticket queue/scope of work for various applications, address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Provide Overnight or weekend support for the applications on a rotational basis

Benefits

• Excellent health, dental and insurance benefits
• Generous vacation time
• fitness benefit
• parental leave top-up options
• Matching contributions to our retirement program
• learning & development
• education assistance program
• Regular social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees