Application Support Analyst

Harry Rosen • Toronto, ON

8d • Hybrid

About The Position

Harry Rosen Inc. is recruiting for an Application Support Analyst to join their IT Services Team. This full-time permanent position reports to the Product Manager, Merchant/Logistics and is based in Toronto, Ontario, with a hybrid work environment. The ideal candidate is energetic, bright, and seeks a career providing support, training, and advocacy for stores, central office departments, and the Distribution and Fulfilment Centre (DFC) within the MIS Department. The role is part of a talented group dedicated to keeping Harry Rosen Inc. at the forefront of technology and state-of-the-art applications in the Retail Industry. Harry Rosen Inc. has been recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures, specializing in luxury menswear for over 60 years with a commitment to personable and detail-oriented service.

Requirements

• College diploma or university degree in the field in Computer Science or Information Systems Support or related field.
• Minimum of 3 years of relevant work experience preferably within the retail industry, providing technical support and training in store operations.
• Good knowledge of Microsoft O365, Infor CRM, Retail Applications (e.g., Jesta POS, Merch, WMS etc.)
• Excellent written, oral, interpersonal, and presentational skills.
• Good analytical and problem-solving abilities.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Innovative and critical thinking skills
• Flexible schedule; open to working rotational shifts including weekends on need basis
• 15-25% travel is required, including overnight.

Nice To Haves

• Work experience preferably within the retail industry

Responsibilities

• Act as a Product Owner for retail applications
• Provide support to ERP application (POS, CRM, WMS, Merchandizing and Financial) suites to associates at our Stores across Canada, Central Office (CO) departments and the Distribution and Fulfilment Center (DFC)
• Action application support calls coming through the Service Desk, postings to our intranet, documentation of procedures, e-learning and other channels of communication.
• Champion IT Services through periodic calls with Stores, CO, and DFC
• Perform frequent Store/ DFC visits and provide one-on-one training on applications, including training through video conferencing.
• Develop and execute User Acceptance Testing for new and existing applications.
• Documentation of bug fixes, change requests and business specifications to improve our ERP Systems.
• Work with Store/ CO/DFC associates and MIS to improve effectiveness and efficiency of existing systems.
• Participate in developing training contents for our associate on our Learning Management System (LMS)
• Participate in projects and facilitating the transitioning of projects into operation.
• Answering Service Desk calls/emails and providing some first-tier support for our Collaboration tools (e.g., Microsoft O365) Ticketing and Telephone systems
• Performing daily checklists to ensure that all systems are operational.
• Set up and support of PDA devices.

Benefits

• An employer that values internal growth and promotion and is committed to succession planning for your future
• Competitive pay program
• Opportunities to additionally earn yearly bonus plan
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A leader committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees