Application Support Analyst

Lifepoint Health•Johnstown, PA

5h•Onsite

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®. The Application Support Analyst provides support for key information systems, including the daily management of related applications. The Analyst will support and provide oversight for system changes, including user requests, software updates and new system functionality. The Analyst is responsible for developing, monitoring, and generating reports. The Application Support Analyst may be required to conduct research for any reported system issues, evaluate and recommend specific software and system, and provide coordination for incident management and resolution processes. Throughout the execution of these responsibilities the Application Support Analyst is expected to uphold the business standards and core mission of the organization. It may be necessary for the Analyst to act as a liaison for internal customers, external business partners, and other stakeholders. The Analyst maintains foundational compliance systems, ensuring accurate documentation and reporting functionality. Assists with risk assessment, work plans, and reporting by gathering data, preparing dashboards, and drafting analyses for leadership review. Monitors regulatory updates, supports due diligence reviews, and helps coordinate education and training delivery and participation tracking, all while contributing to a culture of compliance, accountability, and continuous improvement.

Requirements

Two or more years of healthcare experience
Minimum of two (2) years of software application support
Proficient in MS office
Ability to contribute to projects and adhere to Project Management required processes and standards within the organization.
Capable of working independently and delivering appropriate and timely feedback to Senior team members and management as required.
Associate degree or equivalent from two-year college

Responsibilities

Review computer system capabilities, workflow and scheduling limitations to determine impact of proposed software changes, enhancements, upgrades, replacements or new automation initiatives.
Develop and direct software system testing and training procedures, documentation, timelines and contingency planning.
Consult with customer concerning maintenance of software system policies and procedures.
Develop Ad Hoc reports from various systems.
Work a flexible schedule as required to perform job functions related to troubleshooting, maintenance, and upgrades to systems.
Coordinate maintenance activity involving other affected systems with IT staff and affected areas.
Monitor accuracy of computer output and data integrity for assigned systems.
Consult with department directors to make recommendations/implement changes that maximize the functionality of assigned systems.
Work closely with department directors and/or supervisors to ensure development and implementation of department down time procedures.
Mentor and train ancillary staff on system changes, in order to enhance their functionality of systems.
Participate in system planning activities as they related to the system upgrades.
Provide support to systems users, answer and resolve problems related to systems functionality.
Regularly participate in systems team leads meetings and report deficiencies and/or suggest changes.
Perform analysis, QA testing, validation and deployment of applicable applications.
Monitor system performance, and report relevant anomalies, issues or opportunities for improvement, providing recommendations as needed.
Closely monitor event logs for diagnostic purposes.
Act as a liaison for internal customers, external business partners, and other stakeholders.
Maintain foundational compliance systems, ensuring accurate documentation and reporting functionality.
Assist with risk assessment, work plans, and reporting by gathering data, preparing dashboards, and drafting analyses for leadership review.
Monitor regulatory updates, support due diligence reviews, and help coordinate education and training delivery and participation tracking.