Support Analyst, Application Maintenance & Support

FIS • Atlanta, GA

1d • Hybrid

About The Position

At FIS, you’ll help solve some of the most challenging and relevant issues in financial services and technology. FIS values a team culture that is open, collaborative, entrepreneurial, and passionate. Current and future sponsorship are not available for this position. This position is hybrid only (two days in-office, three days virtual). FIS is seeking an experienced Product Support Representative to support Digital One Commercial corporate clients on our Online Banking platform, including Mobile Banking, Bill Payment, Wire/ACH Payments, and related digital solutions.

Requirements

• 5+ years of banking and/or treasury management experience.
• Online Banking experience.
• Strong analytical skills, including experience with Power BI.
• Strong organizational and time-management skills.
• Self-starter with a proven ability to work independently.
• Highly proficient with computers and a variety of applications; comfortable supporting customers.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting skills.

Nice To Haves

• FIS core application experience.
• Online Banking and/or Mobile Banking support experience.
• Familiarity with AI-enabled productivity tools. (Planner, Loop)
• Strong knowledge of PostgreSQL and databases; experience with Jira, ServiceNow, xMatters, New Relic and AWS.

Responsibilities

• Support FIS Digital One Commercial clients via phone, email, and the Client Portal.
• Troubleshoot complex issues and recommend resolutions using research and data-driven investigation.
• Manage multiple priorities while serving as a subject matter expert across multiple FIS products.
• Provide in-depth research and resolve client inquiries and service requests.
• Research and recreate client-reported issues; identify and document application and system interactions that support business processes.
• Provide excellent customer service by updating client inquiries via telephone, case update, and email in a timely manner.
• Apply strong communication and product expertise to resolve day-to-day client issues and support operational activities.
• Document issues and resolutions to support product quality, continuous improvement, and ongoing product development.

Benefits

• Competitive salary and benefits.
• A work environment built on collaboration, flexibility, and respect.
• Varied and challenging work to help you grow your skillset.
• A multifaceted role with a varied degree of responsibility and a broad spectrum of opportunities.
• Training across core financial applications and other FIS solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees