Application Support Analyst
About The Position
We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments. This role combines hands-on technical support, ticket ownership, and operational coordination. While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset, strong business understanding, and ownership of day-to-day application operations. The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.
Requirements
- 5-6 years of hands-on Application Support / Technical Support experience
- Strong troubleshooting skills in Windows environments
- Experience handling ticket queues and managing issues end-to-end
- Excellent client communication and customer service skills
- Ability to work independently and remain calm under pressure
- Strong analytical thinking and structured problem-solving approach
- Experience supporting multiple users or client environments
Nice To Haves
- MSP (Managed Service Provider) background
- Exposure to FileMaker environments
- Audio-Visual (AV) setup or configuration experience
- Professional services or law firm support experience
- Experience coordinating implementations or system rollouts
- Familiarity with operational workflows and business processes
Responsibilities
- Manage day-to-day application and technical support operations
- Resolve support tickets across multiple client environments
- Troubleshoot Windows systems, applications, and user issues
- Act as the primary point of contact for client support requests
- Reduce dependency on senior engineers through independent issue resolution
- Coordinate with internal teams, vendors, and stakeholders for incident resolution
- Support application implementations, upgrades, and operational improvements
- Document solutions, workflows, and recurring issues
- Maintain high customer satisfaction through professional client interaction
- Identify opportunities to improve processes and operational stability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
