Application Programmer

MSP•Chandler, AZ

About The Position

Genesis10 is seeking a Production Services Specialist for a 12+ month contract position with a global financial institution in Chandler, Arizona. The role is part of an Equities team that provides technical support for end-user requests and issues. It runs day-to-day operations for the technology platform, including application monitoring, incident and problem management, and maintaining the stability and resiliency of critical trading-platform services.

Requirements

At least 5 years of hands-on application support or development experience, ensuring stability for critical trading platforms.
Experience with distributed application platforms, including Windows, UNIX, and Linux.
Ability to lead triage and resolve production outages under tight deadlines.
Experience with monitoring tools such as ITRS Geneos, Splunk, and Dynatrace.
Knowledge of the Equities asset class and related trade-processing flows.
Programming or scripting skills in Python, Unix scripting, Java, and Perl.
Intermediate SQL/PLSQL skills, including multi-table joins and grouping results.
Strong knowledge of ITIL and SDLC principles and execution.
Experience with JIRA.
Well-rounded understanding of infrastructure disciplines, including network, server, storage, and messaging.
Excellent verbal and written communication skills.
Candidates must be available and ready to work directly as Genesis10 employees.

Nice To Haves

ITIL certification.
Experience with Autosys, Ansible XLR, and Grafana.
Experience with IBM WebSphere MQ, Tibco, cloud, and IBM OpenShift.
Hands-on experience providing direct support to front- or back-office trading applications.

Responsibilities

Manage application-platform monitoring and support.
Perform root cause analysis and implement preventative actions to ensure stability.
Lead incident and problem-management activities.
Onboard new applications and communicate effectively with stakeholders.
Serve as an escalation point for moderately complex unresolved problems, complaints, and service requests.
Monitor application performance and support business users.
Troubleshoot, analyze, research, and resolve issues using advanced query and programming skills.
Identify potential production-failure scenarios, create incident tickets, and communicate with development and business teams.
Enhance administrative, operational, and technical policies and procedures.
Coordinate with offshore and onshore support, business, vendor, and infrastructure partners.