Application Engineer- ServiceNow (MUST BE CLEARED SECRET)

Tlingit Haida Tribal Business Corporation•Columbia, WA

19d•$108,000 - $119,000•Onsite

About The Position

The Application Engineer- ServiceNow is the hands-on engineering force behind IT Service Management modernization efforts for the Air Force District of Washington and the Department of the Air Force. Working with architects and business stakeholders, the engineer builds, configures, and deploys automated workflows, custom applications, and system integrations to replace legacy processes and deliver secure, efficient, user-centered solutions that support mission readiness and daily operations. The role requires an active Secret clearance and is based at Joint Base Anacostia. The engineer develops and maintains ServiceNow software asset management capabilities, SaaS Management, and related hardware asset management integrations. This includes software entitlement models, license metrics, normalization rules, automated reconciliation, and end-to-end asset lifecycle automation. The role also includes full-lifecycle platform development, scripting, data architecture, integrations, data management, reporting, release governance, testing, upgrades, and exploration of ServiceNow AI capabilities. This is a full-time, exempt position with a stated pay range of $108,000–$119,000 per year. The posting describes a bachelor’s degree and relevant experience as the standard qualification, with specified alternatives for a master’s degree or experience in lieu of a degree. A ServiceNow Certified System Administrator certification is also required.

Requirements

Must have an active Secret clearance.
At least six years of general experience, of which at least four years must be specialized; specialized experience includes application programming on database management systems, knowledge of computer equipment, and developing complex software to satisfy design objectives.
Demonstrated ability to work independently or under only general direction.
A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance, or an accepted education and experience substitution.
At least four years of ServiceNow development and scripting experience using JavaScript, Glide APIs, HTML, and XML, with proficiency in Flow Designer, Integration Hub, and API integrations.
ServiceNow Certified System Administrator certification.
The posting’s additional qualification statement calls for a bachelor’s degree in computer science, information systems, IT, engineering, or a related field and five years of prior relevant experience, or a master’s degree with four years of prior relevant experience; additional years of experience may be accepted in lieu of a degree.

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end asset lifecycle automations for requests, allocation, harvesting or reclamation, renewals, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
Develop and maintain logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets or scoped applications across sub-production and production instances.
Lead unit testing, resolve defects, support platform upgrades and patching, and validate with the Automated Test Framework.
Explore and integrate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset operations and user self-service.
Partner with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard team members.
Analyze functional business applications and design specifications, develop block diagrams and logic flow charts, and translate detailed designs into software.
Enhance software to reduce operating time or improve efficiency, and provide technical direction or feedback to programmers as needed.
Prepare program-level and user-level documentation.