Application Engineer- ServiceNow (MUST BE CLEARED SECRET)

Tlingit Haida Tribal Business Corporation•Washington, DC

19d•$108,000 - $119,000

About The Position

The Application Engineer- ServiceNow will provide hands-on engineering for IT Service Management modernization efforts supporting the Air Force District of Washington and the Department of the Air Force. Working with architects and business stakeholders, the engineer will build, configure, and deploy automated workflows, custom applications, and system integrations to replace legacy processes and support secure, efficient, user-centered mission operations. The role includes configuring and maintaining ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations; implementing software entitlement models and license compliance operations; automating asset lifecycles; and developing, testing, documenting, and deploying scalable platform solutions. The engineer will optimize data models and CMDB relationships, integrate third-party discovery and procurement data, create dashboards and compliance reports, manage deployments and platform upgrades, and explore ServiceNow AI capabilities. The position also collaborates with IT Asset Managers, Procurement, and ITIL process owners and produces technical documentation, runbooks, and knowledge materials.

Requirements

Must have an active Secret clearance.
At least six years of general experience, including at least four years of specialized experience as an applications programmer on database management systems, with knowledge of computer equipment and the ability to develop complex software.
Ability to work independently or under only general direction.
At least four years of ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML.
Deep proficiency in Flow Designer, Integration Hub, and API integrations.
ServiceNow Certified System Administrator certification.
A bachelor's degree in computer science, information systems or technology, engineering, software engineering or programming, management, natural sciences, social sciences, mathematics, or business/finance; qualifying experience or a master's degree may substitute as specified in the posting.
The posting also describes a bachelor's degree in computer science, Information Systems, IT, Engineering, or a related field and five years of relevant experience, or a master's degree with four years of relevant experience; additional years of experience may be accepted in lieu of a degree.

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end asset lifecycle automations for software requests, allocation, harvesting or reclamation, renewal, and retirement.
Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
Develop maintainable platform logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
Import and map data, and use transform maps and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets or scoped applications across sub-production and production instances.
Lead unit testing, resolve defects, support platform upgrades and patching, and perform Automated Test Framework validations.
Explore and integrate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset operations and user self-service.
Work with IT Asset Managers, Procurement, and ITIL process owners to translate licensing rules into technical specifications.
Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard team members.