Application Development Senior Advisor- Hybrid

Cigna Healthcare•Chicago, IL

2d•$122,200 - $203,600•Hybrid

About The Position

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Chicago, IL location to develop and support conversational call flow to meet the overall goal of the business and program. This role is part of a large transformational program team enabling many lines of business in the enterprise. The goal is to enable meaningful and personalized customer experiences in assisted service channels (voice, text, chat) and lead the organization in adopting advanced capabilities. The position involves building, developing, and supporting Conversational IVRs (Integrated Voice Response) and performing unit and component tests aligned to business needs and technology architecture standards. It also includes building, configuring, and implementing CAI applications, designing user experience for multimedia applications, and collaborating with design, business, and technology partners. The role requires technical planning, integration, systems analysis, design, development, testing, and support-maintenance, with a focus on creating and maintaining quality, defect-free code consistent with standards. Responsibilities also include code maintenance and support during testing and post-production, and participation in peer code reviews. The work schedule is hybrid.

Requirements

Master’s degree in Computer Science or related field and 3 years of experience in Conversational AI Development/IVR Application Development.
Will accept a Bachelor’s degree and 5 years of experience.
Experience with Genesys
Java Development including VXML and client backend integration
Jira or similar tools
Cyara or similar tools
Confluence or similar tools
Voice and digital domain testing tools such as Hammer
Spring/Springboot
RestAPI
Microservices
MongoDB
Kafka
Rabbit MQ
Redis
Postgre SQL
Oracle SQL
Jenkins
Testing technologies including Junit
Monitoring instrumentation using Splunk
Grafana
KORE Platform
Nuance

Responsibilities

Work as part of a large transformational program team that will enable many lines of business in the enterprise.
Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
Build, configure and implement CAI applications. Design user experience for multimedia applications.
In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
Collaborate and interact directly with design, business and technology partners.
Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
Create and maintain quality code.
Ensure defect free programming consistent with standards.
Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.