Application Development Manager - ServiceNow

Fisher Investments • Plano, TX

1d • Onsite

About The Position

Fisher Investments is seeking an experienced Application Development Manager to join their growing ServiceNow Platform team. This role will focus on shaping the future of the enterprise platform by managing ServiceNow business-facing applications and leading a team in designing, developing, and implementing corporate architecture blueprints. The manager will align business processes, risk frameworks, information management, and technical architecture with the corporate strategy. Responsibilities include allocating work, managing the team (hiring, development, performance reviews, terminations), and reporting to the Application Development Group Manager. This is an in-office role with a potential for a hybrid work-from-home program based on role, tenure, and performance.

Requirements

• 10+ years of application development and management experience
• 5+ years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, IRM, and TPRM.
• 2+ years of leadership experience, including mentoring and managing technical teams to design, build and support technical solutions
• Experience managing development teams to deploy high-quality application solutions on predictable timelines
• Broad technology experience throughout systems development lifecycle, and various areas of technology architecture (infrastructure, application architecture, data architecture, and integrations)
• Lead Complex large-scale projects while meeting goals using waterfall, Agile, Scrum, or Kanban project methodologies.
• Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
• Experience with CMDB, Asset Management, Incident, Problem, and Change Management processes.
• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes.
• Experience in financial services and preferably the wealth management industry, and the processes and constraints inherent in a regulated industry
• ServiceNow and ITIL certifications required
• Bachelor's degree or equivalent combination of education/experience

Responsibilities

• Lead platform strategy by aligning ServiceNow capabilities with business demand, corporate strategy, and industry best practices.
• Manage a team of engineers, program and project managers, and analysts.
• Oversee business-facing modules with a strong focus on Integrated Risk Management (IRM/GRC), and Third-Party Risk Management (TPRM) Business Continuity Management (BCM), Policy and Compliance Management (PCM), Risk Management (RM), Audit Management (AM), and Regulatory Change Management (RCM).
• Connect business to operations by ensuring seamless data flow and process integration between business-facing modules and core IT operations (ITSM, ITAM, and SecOps).
• Define platform roadmaps that prioritize demand management, project portfolios, and compliance workflows to ensure scalability and governance.
• Lead architecture design activities to build robust business process workflows, risk assessments, and executive dashboards.
• Guide platform upgrades to secure stability, performance, and adherence to enterprise compliance standards.
• Collaborate with partners and business leaders to translate corporate goals into measurable platform solutions.
• Deliver clear communications on application health, project pipelines, and platform risk to business sponsors and technical teams.
• Establish strict governance to improve platform efficiency, minimize technical debt, and maximize user adoption across the enterprise.
• Provide technical guidance for configuring, expanding, and developing low-code or pro-code solutions on ServiceNow.
• Stay ahead of trends in ServiceNow business applications, including new features in ESG, and IRM to promote continuous innovation.

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• Great Place to Work Certification
• Inclusive culture
• Learning and development framework customized for every employee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager