Director, Application Development - ServiceNow HRSD

Cargill • Atlanta, GA

14h

About The Position

The ServiceNow HRSD Director leads the team responsible for maintaining, integrating and implementing software applications within the organization. This job manages and provides guidance on software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Requirements

• Minimum requirement of 6 years of relevant work experience.
• Typically reflects 10 years or more of relevant experience.
• Proven experience owning or leading a software release or application deployment process end-to-end.

Nice To Haves

• 3+ years of hands-on experience working directly with ServiceNow HRSD
• Experience directly managing a team of 3 or more employees, including performance management responsibilities

Responsibilities

• Leads the execution and develops strategies for application configuration to align with business goals.
• Provides broad oversight for release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
• Establishes an open channel of communication with users and provides broad oversight and guidance on application support requests and needs.
• Leads the team to conduct advanced and complex application support activities to deliver on business outcomes.
• Identifies and drives engagement with key internal and external partners, understanding their needs and maintaining effective communication to ensure project alignment and success.
• Develops broad reviews on incoming incident tickets and user requests to ensure prioritization in accordance to service level agreements.
• Fosters positive relationships with software vendors and negotiates relevant contracts.
• Tracks the performance of configured applications and makes adjustments to improve efficiency and effectiveness.
• Reviews and approves recommended improvements for moderate to advanced and highly complex application specific support processes and procedures.
• Manages team members to achieve the organization’s goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Benefits

• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• Discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed