Principal ServiceNow HR Service Delivery (HRSD) Software Developer

Northrop Grumman•Irving, TX

6d•$94,200 - $141,200•Remote

About The Position

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman’s HR Service Center is seeking a skilled ServiceNow HR Service Delivery (HRSD) Software Developer to support the strategy and capabilities of our Corporate HR team. In this position, you will become part of a team of experts supporting our ServiceNow platform, delivering intuitive, employee-centric, industry-leading, and secure HR solutions. You will configure and develop HRSD applications and/or modules, compile technical documentation, and analyze system capabilities to identify output requirements, data import requirements, and programming techniques. You will need to be a self-starter who can work in an agile environment focused on innovative HR service delivery. Your excellent technical, communication, and collaboration skills will be utilized as you work with passionate, motivated individuals across the enterprise. This position preferred to be located in Irving, TX, but is open to a virtual remote and can be performed anywhere within the continental United States. Teleworking arrangements are subject to change based on the needs of the business.

Requirements

Bachelor’s degree in Computer Science or related discipline with 5+ years of related experience OR Master’s degree in Computer Science or related discipline with 3+ years of related experience
Hands-on ServiceNow development experience, including significant experience with HR Service Delivery (HRSD) modules (e.g., Case & Knowledge, Employee Center, Lifecycle Events, Employee Journeys)
Proficient in the development of technical solutions using JavaScript, and familiarity with Python or PowerShell for automation/integration
Understanding of SQL database connections, object structures, and queries
Ability to research and evaluate new ServiceNow and HRSD capabilities for solution creation and continuous improvement
Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer and HR requirements
Excellent written and verbal communication skills, including the ability to communicate technical concepts to non-technical HR stakeholders
Solid organizational skills; ability to juggle multiple assignments and manage changing priorities
Great attention to detail and strong conceptual, analytical, and planning skills
Strong collaboration and team dynamics in a virtual/remote environment
Ability to travel, on occasion, to support different locations

Nice To Haves

Experience with Object-Oriented Programming concepts and patterns
ServiceNow Certified Application Developer and/or ServiceNow Certified HRSD Implementation Specialist
Experience implementing or supporting HR processes such as onboarding, offboarding, employee relations, and HR case management in ServiceNow or similar platforms
Experience integrating ServiceNow with HRIS systems (e.g., Workday, SAP, PeopleSoft)
Experience with SAFe Agile methodology and working within agile delivery teams

Responsibilities

Designing, developing, and deploying ServiceNow HRSD solutions in support of enterprise HR initiatives (e.g., HR Case & Knowledge Management, Employee Center, Lifecycle Events, Employee Journeys, HR services, and record producers)
Configuring and maintaining HRSD components including HR services, case templates, HR knowledge, HR workflows, lifecycle events, journeys, COEs, and security/role models
Modifying, maintaining, and modernizing existing HRSD solutions to improve employee experience and HR operational efficiency
Demonstrating proficiency with workflow automation, UI policies, data policies, business rules, client scripts, and integrations within HRSD
Collaborating with HR product owners and stakeholders to understand HR/business requirements and translate them into scalable technical solutions
Working with cross-functional teams to integrate HRSD with core HR systems (e.g., Workday, SAP) and other enterprise platforms
Using various communication channels and collaboration tools to interact with virtual HR customers, process owners, and development teams
Creating and maintaining technical documentation of HRSD solutions, configurations, and changes
Mentoring, training, and demonstrating HRSD capabilities to other professionals, as required
Performing emergency on-call duties, as needed, to support production HRSD services