Application Developer - IT Service Management

IBM • Baton Rouge, LA

9d

About The Position

The Application Developer specializes in IT Service Management (ITSM), managing and maintaining ITSM solutions to support efficient IT services and smooth business operations. The role involves understanding applications end to end, including their business functions, and designing, implementing, maintaining, and troubleshooting solutions such as Remedy, ServiceNow, IBM Control Desk, or equivalent platforms.

The position also calls for experience with cloud platforms and their AI/ML services, particularly Google Cloud products such as Vertex AI, Dialogflow, and Gemini. The developer contributes to machine learning model development and deployment and works with AI/ML frameworks, accelerators, architectures, and APIs. The description specifies at least two years of experience in relevant areas, including code troubleshooting, machine learning, and diagnosing complex issues.

Requirements

• At least 2 years of experience.
• At least 2 years of experience reading code in a general-purpose language such as Java, C, C++, Python, Shell, Go, or JavaScript, or in system design.
• At least 2 years of experience with machine learning model development and deployment.
• At least 2 years of experience troubleshooting, diagnosing, and resolving complex issues.
• Familiarity with support methodologies and case lifecycles, and analytical skills for breaking down issues.
• Experience managing and maintaining ITSM solutions such as Remedy, ServiceNow, IBM Control Desk, or equivalent platforms, including understanding their business functions.
• Experience with cloud platforms such as GCP, AWS, and Azure, including their AI/ML services.
• Experience with LLMs, Generative AI, and Google Cloud products and services such as Vertex AI, Dialogflow, and Gemini.
• Experience with deep learning frameworks such as PyTorch, TensorFlow, JAX, or Ray; AI accelerators such as TPUs or GPUs; model architectures such as encoders, decoders, or transformers; and machine learning APIs.
• Experience working with ITSM platforms and understanding their business functions.

Responsibilities

• Design, implement, and maintain ITSM solutions to meet business needs and support seamless IT operations.
• Analyze and understand the business functions of ITSM applications to provide effective solutions and support.
• Use ITSM solutions to manage IT services while minimizing disruptions to business operations.
• Troubleshoot and resolve issues related to ITSM solutions, aiming for prompt resolution and minimal downtime.
• Develop and deploy machine learning models.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed