Application Developer - IT Service Management

IBM • Baton Rouge, LA

5d

About The Position

The Application Developer specializes in IT Service Management (ITSM), managing and maintaining ITSM applications to support efficient IT services and smooth business operations. The role involves developing, implementing, and maintaining solutions such as Remedy, ServiceNow, IBM Control Desk, or equivalent platforms; understanding their business functions end to end; and using them to manage IT services and minimize disruption. The developer applies technical expertise to troubleshoot, diagnose, and resolve complex application issues.

The position also calls for technical consulting exposure and experience with cloud platforms such as GCP, AWS, and Azure, including AI/ML services. Relevant AI capabilities include working with large language models and generative AI, Google Cloud products such as Vertex AI, Dialogflow, and Gemini, and machine-learning model development and deployment. Experience with deep-learning frameworks, AI accelerators, model architectures, and machine-learning APIs is also described.

Requirements

• At least 4 years of experience.
• At least 2 years of experience reading code in a general-purpose programming language such as Java, C, C++, Python, Shell, Go, or JavaScript, or experience in system design.
• At least 2 years of experience with machine-learning model development and deployment.
• At least 3 years of experience troubleshooting, diagnosing, and resolving complex issues.
• Familiarity with support methodologies and case lifecycles, and analytical skills for breaking down issues.
• Experience or exposure managing and maintaining IT service management solutions such as Remedy, ServiceNow, IBM Control Desk, or equivalent, including understanding their business functions.
• Experience working with IT service management applications and analyzing their business functions to provide solutions and support.
• Technical consulting exposure.
• Experience with cloud platforms such as GCP, AWS, and Azure, including AI/ML services.
• Experience with LLMs, generative AI, and Google Cloud products and services such as Vertex AI, Dialogflow, and Gemini.
• Experience with deep-learning frameworks such as PyTorch, TensorFlow, JAX, or Ray; AI accelerators such as TPUs or GPUs; model architectures such as encoders, decoders, and transformers; and machine-learning APIs.

Responsibilities

• Design, implement, and maintain IT service management solutions, including Remedy, ServiceNow, IBM Control Desk, or equivalent tools, to meet business needs and support seamless IT operations.
• Analyze and understand the business functions of IT service management applications to provide effective solutions and support.
• Use IT service management solutions to manage IT services and minimize disruption to business operations.
• Apply technical knowledge to troubleshoot, diagnose, and resolve IT service management solution issues promptly and minimize downtime.
• Develop and deploy machine-learning models.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed