Application Developer - IT Service Management

IBM • Baton Rouge, LA

13h

About The Position

As an Application Developer specializing in IT Service Management, you will manage and maintain IT service management solutions to support efficient IT services and smooth business operations. The role involves understanding these applications end to end, including their business functions, and using that knowledge to provide effective solutions and support.

You will design, implement, and maintain IT service management solutions such as Remedy, ServiceNow, or IBM Control Desk; use them to manage IT services; and troubleshoot issues to minimize disruption and downtime. The posting also describes exposure to technical consulting, cloud platforms and their AI/ML services, generative AI and Google Cloud products, machine learning development and deployment, AI/ML frameworks and accelerators, and code troubleshooting.

Requirements

• 1–2 years of experience as an Application Developer.
• Exposure to managing and maintaining IT service management solutions such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• Experience working with IT service management applications and analyzing their business functions to provide solutions and support.
• Experience implementing and maintaining IT service management solutions.
• Experience troubleshooting and resolving issues related to IT service management solutions.
• Experience with cloud platforms such as GCP, AWS, and Azure, including their AI/ML services.
• Experience with LLMs, generative AI, and Google Cloud products and services such as Vertex AI, Dialogflow, and Gemini.
• Experience developing and deploying machine learning models.
• Experience with deep-learning frameworks such as PyTorch, TensorFlow, JAX, or Ray; AI accelerators such as TPUs or GPUs; model architectures such as encoders, decoders, or transformers; and machine-learning APIs.
• Experience reading code in a general-purpose language such as Java, C, C++, Python, Shell, Go, or JavaScript, or experience with system design.
• Experience troubleshooting, diagnosing, and resolving complex issues.
• Familiarity with support methodologies, case lifecycles, and analytical approaches to breaking down issues.

Nice To Haves

• Exposure to technical consulting roles.
• Exposure to equivalent IT service management solutions, including understanding their business functions.
• Experience with other IT service management platforms.

Responsibilities

• Design, implement, and maintain IT service management solutions to meet business needs and support seamless IT operations.
• Analyze and understand the business functions of IT service management applications to provide effective solutions and support.
• Use IT service management solutions to manage IT services and minimize disruption to business operations.
• Troubleshoot, diagnose, and resolve issues related to IT service management solutions, aiming for prompt resolution and minimal downtime.
• Read and troubleshoot code in a general-purpose programming language or work with system design.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed