Application Analyst

BRG•Washington, DC

2d•$90,000 - $120,000

About The Position

BRG is seeking a full-time Application Analyst to serve as a resident expert on its enterprise applications. The role works with Accounting, Finance, HR, and Legal teams to understand their objectives, challenges, and processes, and to support, adapt, configure, secure, and enhance applications used by those groups. The analyst also works with BRG IT and third-party consultants and reports to the Application Manager. Candidates may work from a BRG office in Emeryville, Chicago, Dallas, Boston, or Washington, DC, or remotely.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Accounting, or Finance, or relevant experience.
At least 2 years of experience in applications analysis, system integration, or software support.
Demonstrated domain expertise supporting large software systems and the needs of a large customer base.
Strong experience with IT services and the general Windows stack environment, including Active Directory and Microsoft Entra ID.
Experience administering SaaS (cloud-based) solutions.
Experience with IT customer support and ticketing systems such as ServiceNow.
Strong organizational skills.
Excellent communication skills, including the ability to explain complex technical problems to non-technical audiences.
Ability to adjust to rapidly changing priorities.
Must be able to submit verification of legal right to work in the U.S. without company sponsorship.

Nice To Haves

Prior experience working in a legal or professional services environment.
Experience with Workday HCM and FIN, particularly Workday security models.
Experience with Intapp products, such as Intapp Time, Intapp Conflicts, or Intapp Walls.
Experience with document management systems such as iManage or NetDocuments.

Responsibilities

Understand business and technical processes and problems by working with stakeholders and subject matter experts.
Build and maintain relationships with corporate staff and develop strong knowledge of key corporate functions.
Maintain, troubleshoot, and remediate applications and related issues.
Provide Tier 3 support for enterprise systems.
Evaluate and propose technical solutions to solve problems or improve functions.
Plan and execute application installations, upgrades, and adjustments.
Create and maintain a knowledge base of existing software and data environments, along with standard operating procedures.
Research and develop patterns and best practices.
Prepare technical writing and documentation.
Perform general system maintenance and downtime for relevant data systems.
Meet regularly with business users and stakeholders to understand their processes and technical needs.
Evaluate existing systems and tools, as well as potential new vendor applications or features, to solve business problems.
Ensure application and data security.
Participate in IT change management processes, particularly for rolling out new applications or modules.