Application Analyst

Rural King•Mattoon, IL

1d•$51,000 - $65,000

About The Position

The Application Analyst oversees practices and processes that ensure the integrity, safety, and availability of Rural King’s information systems data and applications. The role monitors, maintains, and supports the systems and processes needed for business operations. It provides functional and technical support to end users, coordinates application changes and testing, and serves as a liaison between business groups, information services, vendors, and other stakeholders. The position participates in all phases of the Software Development Life Cycle and exercises discretion, confidentiality, and professionalism in daily decisions.

Requirements

At least 3 years of applications support experience and a bachelor’s degree, or an equivalent combination of experience and education.
3 years of experience with Enterprise Resource Planning (ERP), Warehouse Management System (WMS), Mobile Device Management (MDM), and Human Resources Information System (HRIS) applications.
Proficiency with Microsoft Office Suite or related software.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Strong understanding of retail business practices.
Excellent negotiation and conflict resolution skills.
Demonstrated ability to adapt in a fast-paced environment.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Behaviors that reflect integrity, professionalism, and confidentiality.

Responsibilities

Oversee and maintain the optimal function of core systems, including application, system, and module installation, customization, development, maintenance, and upgrades.
Provide functional and technical support, troubleshooting, and guidance to end users.
Create and maintain functional documents, including end-user training instructions and process materials.
Manage end-user permissions, access, personalization, and related system operations and settings.
Assist with training end users on software systems.
Program custom functions and documentation, such as automated queries, filters, macros, and reports.
Compile or assist in acquiring complex data reports, summaries, and logs for senior executives and internal business groups.
Serve as a lead liaison among business groups, information services, external vendors, and other stakeholders on system issues.
Plan and execute application updates, version upgrades, and patches.
Provide technical assistance during application design, development, and testing.
Participate in all phases of the Software Development Life Cycle (SDLC).
Analyze and review enhancements for compatibility and adherence to operating guidelines.
Coordinate and administer integration testing.
Prepare and present status reports to internal customers.
Collaborate with internal teams to create test cases.
Monitor applications for compliance with IT standards and policies.
Act as a technical point of contact to address application and systems issues, usually on an immediate basis.
Use discretion and independent judgment while maintaining confidentiality and professionalism.
Participate in learning initiatives, including training programs, workshops, and webinars, to acquire knowledge, refine skills, and stay current on developments.
Provide friendly, proactive, and professional internal and external support by addressing inquiries, concerns, and issues promptly and effectively.
Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan with a 100% match on the first 3% of associate contributions and a 50% match on the next 2%.
Healthcare plans.
Virtual doctor visits.
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
15% associate discount.
Dave Ramsey’s SmartDollar Program.
Associate Assistance Program.
RK Cares Associate Hardship Program.
24/7 chaplaincy services.
Company-paid YMCA family membership.
Bonus eligibility.