Application Analyst (Document Accessibility and Alternate Format)

Crawford Technologies•Village of Potsdam, NY

14h•$43,000 - $50,000

About The Position

Crawford Technologies is seeking a motivated, detail-oriented Accessibility Application Analyst to join its Accessibility Center of Excellence (ACE) Services team. This hands-on, fully trainable role is suited to an early-career professional who enjoys problem-solving, learning new techniques, and working with software and document accessibility standards. The analyst works independently while contributing to a supportive team and develops expertise in accessibility applications, formatting standards, and production workflows.

Requirements

Previous programming experience is required.
Python is required.
At least 2 years of experience in a technical field.
Knowledge of alternate format industry standards is required.
Ability to work independently with minimal direction and manage workload and priorities effectively.
Strong critical-thinking and problem-solving skills.
Strong communication skills, curiosity, and willingness to ask questions.
Self-awareness, openness in communicating strengths and limitations, and commitment to continuous growth.

Nice To Haves

A development background is strongly preferred.
Backend development experience is strongly preferred.
Professional services experience is highly desirable.
Rexx experience is highly desirable but not required.
Eclipse framework experience is welcome but not required.
Print stream knowledge is preferred.
Proficiency in creating accessible PDF documents and knowledge of WCAG Guidelines, HHS, and the PDF/UA Standard are assets.
A bachelor's degree in software development, or certifications and proven applicable experience, is preferred.

Responsibilities

Apply alternate format rules, industry standards, and Crawford Technologies guidelines.
Learn and apply accessibility standards such as WCAG, PDF/UA, and HHS requirements.
Configure and manage proprietary software, including ICF/INI files and processing logic.
Build, test, and maintain automated applications used to create accessible customer documents.
Assist with document accessibility assessments and generate assessment reports.
Work with configuration files, proprietary tools, and version control systems across test and production environments.
Participate in requirements gathering, estimating timelines, and documenting application updates.
Troubleshoot application issues using diagnostic tools and guidance from senior team members, and manage incident tickets.
Communicate requirement changes to the Project Manager.
Provide training to team members and support occasional client training sessions.
Continuously learn new tools, programming concepts, and accessibility best practices.