Application Administrator

Otter Products, LLC • Fort Collins, CO

3d • $83,000 - $105,000 • Hybrid

About The Position

Otter Products is hiring an Application Administrator to join its IT team in Fort Collins, Colorado, on a hybrid schedule. The role administers and supports ServiceNow to enable business operations. The administrator works with internal customers across the business and IT, third-party hosting partners, and external consultants, while monitoring system performance and usage to maintain security and reliability. The role coordinates software releases, fixes, and upgrades with technical teams and users and recommends configuration, workflow, or feature changes based on user feedback.

This is a self-directed role that may receive occasional direction from more experienced administrators. Planned and unplanned evening and weekend work is required.

Requirements

• Bachelor’s degree in an IT-related field of study; relevant experience may be considered in lieu of a degree.
• At least three years of related experience.
• Experience working with ServiceNow.
• Availability for planned and unplanned evening and weekend work.

Responsibilities

• Ensure reliable performance of the assigned system.
• Troubleshoot and resolve hardware, software, user access, and other related problems.
• Participate in issue and outage analysis and resolution with the support team, third-party hosting provider, and consultants.
• Monitor system performance and usage to maintain security and reliability.
• Where applicable, monitor and manage application costs, including licenses, consulting, and hosting.
• Coordinate software releases, fixes, and upgrades with technical teams and users.
• Recommend new features or configuration and workflow changes based on user feedback.
• Participate in projects to gather user requirements and design, configure, test, and implement system-specific changes.
• Work with other Application Administrators to learn complex tasks.
• Support and maintain a positive safety culture by following safety policies and procedures and contributing to a safe working environment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Basic and voluntary life insurance.
• Long-term and short-term disability coverage.
• Employee assistance program.
• Flexible spending accounts and health savings account.
• 401(k) retirement plan.
• Accrued paid time off based on seniority.
• Volunteer time off.
• Parental leave.
• Bereavement leave.
• Company holidays.
• Years of service awards.
• Eligibility for the Profit Sharing Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level