Application Administrator

Republic Services

3d•$75,100 - $103,300•Remote

About The Position

The Application Administrator configures and supports applications and partners with business application users. This role serves as a point of contact and subject matter expert for the functional and operational aspects of at least one business software application, provides IT support for organizational initiatives and activities, and leads special projects. The administrator also mentors and assists less experienced Application Administrators or Specialists in resolving complex problems. This is a remote position and is not eligible for sponsorship.

Requirements

At least 2 years of business systems analytical experience, including the ability to flow chart processes.
At least 2 years of experience with Structured Query Language (SQL).
Experience working with an offshore development and QA team.
Experience writing reports, business correspondence, and procedure manuals.
2–4 years of experience administering and supporting end-user applications.

Responsibilities

Configure and support complex software application issues experienced by end users promptly and professionally.
Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
Partner with others to diagnose and resolve complex software application issues escalated by members of the software application team.
Provide accurate and effective solutions and ensure end-user support needs are met with consistently high-quality service.
Engage appropriate IT and business resources to resolve technical issues and support business processes, while keeping users informed about resolution progress.
Coach and mentor newer or less experienced team members.
Perform IT-related activities for projects that support company priorities.
Identify and recommend system modifications to reduce user issues.
Document each issue and resolution in the incident tracking system.
Inform the team, peers, and management of new support issues clearly and promptly.
Document processes and procedures for training IT team members and end users.
Perform other job-related duties as assigned or apparent.