Application Administrator

Republic Services

1d•$75,100 - $103,300

About The Position

The Application Administrator configures and supports business applications and partners with business application users. This role serves as a point of contact and subject matter expert for the functional and operational aspects of at least one business software application, provides IT support for organizational initiatives and activities, and leads special projects. The Application Administrator also mentors and assists less experienced Application Administrators or Specialists with complex problems. The position handles complex application issues, partners with assigned business areas on routine configuration improvements, and coordinates with IT and business resources to resolve technical issues and support business processes. It ensures users receive accurate solutions and consistently high-quality support, communicates resolution progress, documents incidents and procedures, and recommends system modifications that may reduce user issues. Other job-related duties may be assigned or apparent. The listed pay range is $75,100–$103,300, depending on experience. The position is not eligible for sponsorship.

Requirements

2 years of business systems analytical experience, including the ability to flow chart processes.
2 years of experience with Structured Query Language (SQL).
Experience working with an offshore development and QA team.
Experience writing reports, business correspondence, and procedures manuals.
2–4 years of experience administering and supporting end-user applications.

Responsibilities

Configure and promptly and professionally support complex software application issues experienced by end users.
Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
Partner with team members to diagnose and resolve complex software application issues escalated by other members of the software application team.
Ensure accurate and effective solutions are provided and end-user support needs are met with consistently high-quality service.
Engage appropriate IT and business resources to resolve technical issues and support business processes, while keeping users informed of progress.
Coach and mentor newer or less experienced team members.
Perform IT-related project activities in support of company priorities.
Identify and recommend system modifications to reduce user issues.
Document each issue and resolution in the incident tracking system.
Apprise the team, peers, and management of new support issues clearly and promptly.
Document processes and procedures for training IT team members and end users.
Perform other job-related duties as assigned or apparent.