Application Administrator

UBLIC SERVICES, INC.•Phoenix, AZ

7d•$75,100 - $103,300•Remote

About The Position

The Application Administrator configures and supports business applications and partners with business application users. This person serves as a point of contact and subject matter expert in the functional and operational aspects of at least one business software application, supports organizational initiatives and activities, leads special projects, and mentors less experienced Application Administrators or Specialists in resolving complex problems. This is a remote position and is not eligible for sponsorship.

Requirements

Two years of business systems analytical experience, including the ability to flow chart processes.
Two years of experience with Structured Query Language (SQL).
Experience working with an offshore development and QA team.
Experience writing reports, business correspondence, and procedure manuals.
Two to four years of experience administering and supporting end-user applications.

Responsibilities

Configure and promptly, professionally support complex software application issues experienced by end users.
Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
Partner to diagnose and resolve complex software application issues escalated by other software application team members.
Ensure effective solutions are provided and end-user support needs are met with consistently high-quality service.
Engage appropriate IT and business resources to resolve technical issues and support business processes, while keeping users informed about resolution progress.
Coach and mentor newer or less experienced team members.
Perform IT-related project activities in support of company priorities.
Identify and recommend system modifications to reduce user issues.
Document each issue and its resolution accurately in the incident tracking system.
Inform the team, peers, and management of new support issues clearly and promptly.
Document processes and procedures for training IT team members and end users.
Perform other job-related duties as assigned or apparent.