Appliance Service Technician (Providence, RI)

GE Appliances, a Haier company•Providence, RI

13d•$24 - $34•Onsite

About The Position

Join Bodewell, the official service team of GE Appliances, as an Appliance Care Technician. The position combines hands-on repair work with customer education and service recommendations. You will diagnose and repair GE Appliances’ major household appliances in customers’ homes, recommend repair or replacement based on cost-effectiveness and customer needs, and offer service plans, water filters, and related products when appropriate. The focus is on practical, value-driven solutions and a strong customer experience. The role includes operating an assigned service van, documenting repairs and routes, maintaining vehicle inventory, participating in training and team events, and following safety protocols. The position requires regular customer interaction and physical work, including using tools, entering and exiting a van, and lifting and moving parts or materials. GE Appliances offers hourly pay of $24–$34+ depending on experience, certifications, and location, along with annual wage increases, uncapped incentive opportunities, equipment and uniforms, benefits, paid time off, and technical training. Candidates must be legally authorized to work in the United States without current or future employer or school sponsorship.

Requirements

High school diploma or GED.
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Outlook and Teams.
Ability to work a flexible schedule, including some Saturdays as needed.
Valid state driver’s license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear a uniform and maintain personal grooming and appearance consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to deescalate situations and rebuild customer confidence in the company’s products.
Ability to perform essential job functions with or without accommodation, including stepping into and out of a van and sitting for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
Ability to lift and carry at least 77 pounds and push or pull 70 pounds.

Nice To Haves

At least 6 months of experience with refrigeration repair.
Experience using Salesforce or similar customer relationship management systems.
CFC certification.
Appliance repair certification or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances’ major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.