Appliance Service Technician (Foley, AL)

GE Appliances•Foley, AL

1d•Onsite

About The Position

Join Bodewell, the official service team of GE Appliances, as an Appliance Care Technician. This customer-facing role combines hands-on repair work with educating customers and recommending value-driven solutions. You will diagnose and repair GE Appliances’ major household appliances in customers’ homes, explain repair-versus-replacement options, and recommend service plans, water filters, and related products where appropriate. The position includes operating an assigned service van, documenting repairs and routes, maintaining vehicle inventory, and participating in training and team events. The role requires a flexible schedule, with some Saturdays as needed, and the ability to perform the stated physical functions with or without accommodation. GE Appliances offers annual wage increases, uncapped incentive opportunities, and competitive hourly pay of $23–$32+ depending on experience, certifications, and location. The company provides a service van, laptop, smartphone, uniforms, work boots, specialized tools, benefits, paid time off, and ongoing technical training and career growth opportunities.

Requirements

High school diploma or GED.
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency in Microsoft Office, specifically Outlook and Teams.
Ability to work a flexible schedule, including some Saturdays as needed.
Valid state driver’s license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Self-directed with the ability to work well as part of a team.
Ability to deescalate situations and rebuild customer confidence in the company’s products.
Ability to step into and out of a van and sit for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
Ability to lift and carry at least 77 pounds and push or pull 70 pounds.

Nice To Haves

At least 6 months of refrigeration repair experience.
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC certification.
Appliance repair certification or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances’ major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to travel to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.

Benefits

Annual wage increases and uncapped incentive opportunities.
Service van provided.
Laptop computer and smartphone provided.
Uniforms, work boots, and specialized tools provided.
Medical, dental, vision, and life insurance starting on day one.
401(k).
Tuition reimbursement.
Paid vacation and paid holidays.
Career growth opportunities and continuous technical training.
Competitive hourly rates of $23–$32+ depending on experience, certifications, and location.