Appliance Sales Associate

All Career • Albuquerque, NM

11d • Onsite

About The Position

Appliance Liquidators, a BMD, Inc. company, is hiring a customer-focused Appliance Sales Associate to help customers choose appliances for their homes and projects. The role serves homeowners, builders, property managers, and other trade professionals in an in-person showroom environment. The associate guides customers from initial inquiry through sale and delivery, develops product knowledge, builds long-term customer relationships, and coordinates with internal teams to help complete orders accurately and efficiently. The position offers a competitive commission plan and is part of an employee-owned company; eligible employees may participate in BMD’s Employee Stock Ownership Plan (ESOP).

Requirements

• High school diploma or GED required.
• Customer-focused and comfortable working directly with the public.
• Motivated by sales goals and individual performance.
• Confident initiating conversations and building customer relationships.
• Organized and able to manage multiple customers and orders at once.
• Detail-oriented when preparing quotes and entering orders.
• Comfortable learning technical product information.
• Able to communicate clearly and professionally in person, by phone, and by email.
• Proactive about customer follow-up.
• Able to remain composed and solutions-focused when handling customer concerns.
• Dependable, accountable, and willing to work collaboratively with other departments.
• Comfortable working in a fast-paced showroom environment.
• Comfortable using computers and learning company systems.

Nice To Haves

• Previous experience in retail sales, inside sales, customer service, call center sales, or a related customer-facing environment.
• Appliance sales experience.
• Experience in home improvement, building products, furniture, electronics, automotive, wholesale distribution, or another consultative sales environment.
• Demonstrated ability to build customer relationships and achieve sales goals.
• Experience with Microsoft Outlook, Word, and Excel.
• Experience with CRM or sales order systems.
• Experience with ERP or order management systems.
• Experience using internet-based product and manufacturer resources.
• Experience in retail showroom sales, commission-based sales, home improvement or building products, serving builders or property managers, order management, or delivery or installation coordination.
• Strong sales and customer service experience from another industry, along with willingness to learn about appliances.

Responsibilities

• Greet and assist showroom customers and respond to inquiries by phone and email.
• Ask questions to understand customer needs, budget, timeline, and product requirements.
• Recommend appliances and related products based on customer needs and available inventory.
• Explain product features, benefits, specifications, warranties, care requirements, and service expectations.
• Provide accurate information about pricing, availability, lead times, delivery, and installation.
• Prepare quotes and convert customer opportunities into completed sales.
• Enter and maintain accurate sales orders and customer information in company systems.
• Communicate proactively with customers throughout the order process.
• Track orders from sale through delivery and help resolve questions or issues.
• Coordinate with warehouse, delivery, installation, purchasing, and other internal teams.
• Follow up on leads, showroom traffic, phone inquiries, referrals, and other sales opportunities.
• Develop existing customer relationships to encourage repeat and referral business.
• Recommend complementary products and services when appropriate.
• Maintain knowledge of appliance brands, specifications, pricing programs, promotions, lead times, and availability.
• Keep showroom displays, literature, work areas, and customer-facing spaces organized and sales-ready.
• Meet or exceed assigned sales, gross margin, and other performance expectations.

Benefits

• Employee Stock Ownership Plan (ESOP) for eligible employees.
• 401(k) with company match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and disability benefits.
• Paid time off.
• Paid holidays.
• Employee ownership opportunities.
• Training and professional development.
• Career growth opportunities within Appliance Liquidators and the broader BMD family of companies.
• Competitive commission plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED