Appliance Repair Technician Experienced

Diamond Factory Service • Kalamazoo, MI

19h • $22 - $27 • Hybrid

About The Position

If you’re working for a company where you’re judged more on sales, service contract quotas, or accessory add-ons than on your actual repair skills, you’re not alone. Many talented technicians feel stuck in systems that prioritize revenue over craftsmanship. At Diamond Factory Service, the business is built differently — and technicians from competitors notice the difference immediately. Technicians stay because they finally get to do what they were hired to do: fix appliances, take care of customers, and take pride in their work — without the sales pressure or chaotic routing they left behind.

Requirements

• High school diploma or equivalent
• Valid driver’s license
• Minimum 2 years of in-home appliance repair experience
• Strong customer service and communication skills
• Proficiency with computers and mobile devices
• Mechanical and electrical aptitude
• Ability to lift up to 100 lbs
• Must pass a pre-employment drug screen and background check

Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers
• Use a mobile device to document service calls and research technical information
• Deliver professional, timely, customer focused service
• Represent Diamond Factory Service with integrity and craftsmanship

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Medical & Dental Benefits Included
• Pay Based on Experience
• Company provided van, phone, gas card, and uniforms
• Paid vacation, personal time, and holidays
• Optional 401(k) with employer contribution
• Bonus opportunities for exceeding performance goals
• Ongoing training and professional development
• Routes built around your home address
• Advancement opportunities: Lead Technician, Prescreener, Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED