Appliance Installation Manager

FERGUSON•Sarasota, FL

1d•$5,175 - $11,275

About The Position

Ferguson is seeking an Appliance Installation Manager for its Sarasota, Florida location. The manager provides leadership for customer-facing associates and branch functions, supports installation capacity for sales of finished goods, and ensures that established program tools and processes are consistently implemented to maintain program integrity. The role oversees appliance installation operations and leads installation technicians, delivery teams, installation coordinators, and contractors when work is subcontracted. The position reports to the Senior Installation Manager and has 4–8 installation technicians as direct reports.

Requirements

Three to five or more years of experience in routing, scheduling, and appliance installation, or five years of experience installing appliances as a lead.
Demonstrated experience using standard hand tools, electric tools, and motorized and/or manual lifting devices.
Excellent customer service skills.
Attention to detail, integrity, and professionalism.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong interpersonal skills and the ability to prioritize workload, balance multiple demands, and meet timelines.

Nice To Haves

Continued focus on improving system efficiencies and business practices.

Responsibilities

Support outside sales associates and showroom consultants in securing new business.
Oversee appliance installation operations, including installation technicians, delivery teams, and fleet operations.
Train and develop new appliance installation technicians to meet company standards and installation procedures.
Lead appliance installation technicians, delivery associates, and installation coordinator associates.
Lead outside contractors when project activities are subcontracted.
Consult with associates and customers at job sites.
Perform quality checks to ensure installation work follows accurate installation practices.
Verify that installation paperwork and documentation are complete and accurate.
Manage installation-related issues and provide solutions.
Plan, schedule, or coordinate project activities to meet timelines.
Direct or coordinate the activities of project personnel.
Work with branch trainers and managers to maintain delivery and installation processes.
Participate in leadership meetings and represent associate concerns, policies, and guidelines to the management team.
Conduct regular associate meetings.
Represent the organization to customers, associates, and leadership as needed.