Appliance Installation Coordinator

FERGUSON•Cincinnati, OH

1d•$15 - $25

About The Position

Ferguson is seeking an Appliance Installation Coordinator to coordinate customer relationships and appliance installation activities. The role includes working with sales teams, reviewing and updating work orders, scheduling pre-site visits, deliveries, and installations, maintaining installation records, processing documentation and pricing, and serving as a customer point of contact. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Pre-employment drug and background screening is required.

Requirements

Ability to apply expert-level product and installation knowledge.
Ability to organize and prioritize work and communicate effectively.
Ability to develop and maintain positive relationships with internal and external customers.
Familiarity with Microsoft Office software, including Outlook, Word, Excel, and PowerPoint.
Successful completion of required pre-employment drug and background screening.

Nice To Haves

Prior installation coordinating experience is strongly preferred.

Responsibilities

Proactively develop and maintain relationships with an assigned customer base, including key accounts, and ensure customer satisfaction with products and services.
Collaborate with sales teams to understand customer requirements.
Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information, and product availability.
Contact customers to schedule pre-site visits, deliveries, and installations.
Update the Installation Calendar with pertinent job conditions.
Track and record installation counts by product type.
Receive and store pre-site notes, exit checklists, change orders, pictures, and invoices, and process customer advocacy.
Provide customers with formal and final pricing for requested services.
Serve as a point of contact for questions, concerns, and complaints.
Write credit memos and sales orders as needed for returns and rescheduled appointments.