Apple Manager - James Madison Bookstore

Follett Corporation•Harrisonburg, VA

About The Position

The Apple Manager I oversees Apple Department operations, including inventory and visual merchandising, and ensures compliance with contracts for Apple and other licensed products. The role hires, trains, and develops team members; coordinates sales promotions with the Home Office; and manages their execution in the store. The manager also assists customers in selecting computer products based on current product knowledge, manufacturer offerings, and product reviews. The position provides leadership for computer products department employees and may oversee technicians and repair operations, manage the store in the Store Manager’s absence, supervise other departments, and open or close the store. It partners with campus contacts, institutional buyers, faculty, staff, the Store Manager, Home Office, and support teams to promote services, develop sales strategies, and achieve sales and profitability goals. The role maintains inventory, ticketing, customer and financial records, and visual merchandising standards while ensuring company policies and procedures are followed. It requires advanced computer products knowledge and may require additional computer certifications.

Requirements

High school degree or equivalent.
2–5 years of relevant experience.
Advanced computer products knowledge.
Typically requires approximately 5–8 years of experience in progressively more complex functions or businesses; may include 1–3 years of supervisory experience.

Nice To Haves

2–3 years of previous trade computer products experience desired.
May have an advanced degree in area of expertise.
May require additional computer certifications.

Responsibilities

Drive customer initiatives focused on solutions-based selling and an exceptional customer experience.
Lead computer products department employees, including assigning and evaluating work and interviewing, hiring, and training new employees.
May oversee technicians and repair operations and ensure team members obtain and maintain certifications required by licensing contracts.
Manage commitments to customers, staff, and store operations.
Assist customers in finding computer products and manage special orders, including notifying customers.
Develop strategic partnerships with campus contacts and institutional decision makers to provide solutions to institutional buyers.
Evaluate and propose orders to achieve sales goals and meet vendor requirements and campus expectations for inventory.
Analyze sales trends and report to leadership.
Develop personal and staff knowledge of current computer and technology products and keep abreast of company communications.
Contact vendors as needed to verify prices, availability, or order status.
Coordinate with the Store Manager and Home Office on promotions, author events, sales, budgets, and procedures; coordinate storewide promotions with other departments as appropriate.
Promote cross-merchandising standards with the Course Materials Department Manager.
Meet with faculty and staff to promote store services.
Work with the Store Manager and Home Office to develop strategies that increase sales and location profitability.
Keep up to date on computer and technology industry trends through newsletters, reviews, and company communications.
May acquire and maintain additional computer certifications.
Ensure WinDSS ticketing processes are followed, merchandise is accurately ticketed, cashiers use correct SKU numbers for special events and special orders, and dump SKUing is minimized.
Conduct and audit inventory cycle counts; monitor scanning-rate analysis and work with the Store Manager to improve results.
Act as a liaison to the Home Office for Return-to-Vendor (RTV) receiving and scanning processes.
Maintain customer data, purchase orders, and invoices in accordance with store policies and procedures.
Provide timely billing and collection of payments and monitor accounts receivable aging.
Ensure shelves are appropriately organized and stocked and meet Visual Merchandise Standards.
Create and execute a calendar of corporate and local events to promote computer product sales.
Set up displays for seasonal, school, and special-event recognition days or weeks.
Pull computer products from shelves for returns in accordance with RTV procedures.
May manage the store in the Store Manager’s absence, supervise other departments, and open or close the store.
Perform other duties as assigned.