Apple Manager - James Madison Bookstore

Follett Higher Education•Harrisonburg, VA

About The Position

The Apple Manager I oversees Apple Department operations, including inventory and visual merchandising, while ensuring compliance with contracts for Apple and other licensed products. The role hires, trains, and develops team members; coordinates sales promotions with the Home Office; and manages their execution in the store. The manager also assists customers with selecting computer products, drawing on knowledge of current products, manufacturer offerings, and product reviews. The position uses Follett systems and strategies, executes company programs and initiatives, follows company policies and procedures, and partners with Store Operations, RCMS, AP, HR, and Training. The role is expected to consistently demonstrate Follett Values: Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Requirements

High school degree or equivalent.
2–5 years of relevant experience.
Advanced knowledge of computer products.
Typically, approximately 5–8 years of experience in progressively more complex functions or businesses; may include 1–3 years of supervisory experience.
May be required to acquire and maintain additional computer certifications.
Ability to comply with applicable Apple and other licensed-product contracts and company policies and procedures.

Nice To Haves

2–3 years of previous trade computer-products experience desired.
May have an advanced degree in the area of expertise.

Responsibilities

Drive customer initiatives focused on solutions-based selling and an exceptional customer experience.
Lead computer-products department employees, including assigning and evaluating work and interviewing, hiring, and training new employees.
May oversee technicians and repair operations and ensure team members obtain and maintain certifications required by licensing contracts.
Manage commitments to customers, staff, and operations, and assist customers in finding computer products.
Manage special orders and notify customers; develop strategic partnerships with campus contacts and institutional decision makers to provide solutions to institutional buyers.
Evaluate and propose orders to achieve sales goals and meet vendor inventory requirements and campus expectations.
Analyze sales trends and report to leadership; develop personal knowledge and ensure staff knowledge of current computer and technology products; keep abreast of company communications.
May contact vendors to verify pricing, availability, or order status; coordinate with the Store Manager and Home Office on promotions, events, sales, budgets, and procedures, and coordinate storewide promotions with other departments.
Promote cross-merchandising standards with the Course Materials Department Manager.
Meet with faculty and staff to promote store services.
Work with the Store Manager and Home Office to develop strategies that increase sales and contribute to location profitability.
Keep informed about computer and technology industry trends through newsletters and reviews, and follow company communications.
May acquire and maintain additional computer certifications.
Ensure WinDSS ticketing processes are followed and merchandise is accurately ticketed.
Verify correct SKU use for special events and special orders and minimize dump SKUing.
Conduct and audit inventory cycle counts; monitor scanning-rate analysis and work with the Store Manager to improve results.
Act as liaison to the Home Office for regulated Return-to-Vendor receiving and scanning processes.
Maintain customer data, purchase orders, and invoices according to store policies and procedures.
Ensure timely billing and collection of payments and monitor accounts receivable aging.
Ensure shelves are appropriately organized and stocked and meet Visual Merchandise Standards.
Create and execute a calendar of corporate and local events to promote computer-product sales.
Set up displays for seasonal, school, and special-event recognition days or weeks.
Pull computer products from shelves for returns in accordance with Return-to-Vendor procedures.
May manage the store in the Store Manager's absence, supervise other departments, and open or close the store.
Perform other duties as assigned.