APC Service Line Lead, Primary Care (San Francisco, CA)

Sutter Health • San Francisco, CA

3d • Onsite

About The Position

The APC Service Line Lead for Primary Care serves as the designated Advanced Practice Clinician (APC) leader for the service line, providing strategic, operational, and professional leadership and supervisory oversight of APCs in collaboration with operational leadership. The role reports to the Director of Advanced Practice and works closely with the Primary Care Service Line Physician Chair, operational leaders, APCs, and other stakeholders. The Lead advances an integrated advanced practice model by promoting practice excellence, standardization, scope-of-practice optimization, access and capacity, workforce strategy, leadership development, and communication between APCs and organizational leadership.

The role contributes to service-line goals, workforce initiatives, clinical practice models, quality improvement, provider engagement, and professional development. Leadership activities include recruitment, onboarding, performance management, employee engagement, coaching, development, succession planning, and retention, in partnership with operational leadership. The appointee maintains a 0.5 FTE clinical practice within their specialty and receives 0.5 FTE protected time for leadership and administrative responsibilities. This is an internal leadership appointment available exclusively to full-time SWBMG APCs currently practicing within the organization. It is a two-year, term-limited appointment that may be renewed based on performance, goal achievement, organizational priorities, and leadership needs. It does not include additional compensation or a change in employment status; clinical expectations are adjusted as determined by service-line leadership.

The APC Service Line Lead reports to the Director of Advanced Practice and continues clinical practice under the supervisory and collaborative practice requirements applicable to their profession and specialty. The Lead collaborates with interdisciplinary teams, SPMF leadership, and CPMC Operations, and must maintain the licensure, certifications, credentials, and clinical qualifications required for practice. Annual goals are established with the Director of Advanced Practice and service-line leadership, with progress reviewed regularly. Performance is evaluated based on goals, service-line outcomes, leadership effectiveness, APC engagement, workforce initiatives, quality metrics, and progress toward strategic objectives. If the appointment ends or is not renewed, the APC returns to their regular clinical position in Primary Care and resumes the standard expectations, responsibilities, and compensation structure for that position.

Requirements

• Current NP or PA employed full-time (1.0 FTE) within the service line and in good standing.
• At least three years of APC clinical experience.
• Consistently meets performance expectations.
• Demonstrated ability to collaborate effectively with physicians, APCs, operational leaders, and interdisciplinary teams.
• Strong communication, organizational, and interpersonal skills.
• Demonstrated interest in leadership, professional development, and practice improvement.
• Ability to balance clinical and administrative responsibilities effectively.
• Must maintain all licensure, certifications, credentials, and clinical qualifications required for continued APC practice in their specialty and service line.

Nice To Haves

• Five or more years of APC clinical experience.
• Leadership experience through committee participation, project leadership, quality improvement initiatives, mentorship, precepting, or other formal or informal leadership roles.
• Experience with provider engagement, workflow optimization, operational improvement, or practice transformation initiatives.
• Demonstrated commitment to advancing APC practice and professional development.

Responsibilities

• Collaborate with physician and operational leadership to develop and execute APC strategic priorities and service-line initiatives.
• Support service-line growth, access expansion, care-model innovation, and organizational decision-making while representing APC perspectives.
• Partner with leadership to identify workforce needs, recruitment priorities, and future staffing requirements.
• Participate in APC candidate screening, interviewing, selection, recruitment, and onboarding.
• Support APC retention, succession planning, leadership pipeline development, and professional development.
• Provide day-to-day professional leadership and support for APCs within the service line.
• Support performance management, annual goal setting, performance evaluations, coaching, recognition, professional development planning, and performance improvement activities.
• Collaborate with operational leadership on performance concerns, employee relations issues, and other personnel matters.
• Promote APC engagement, accountability, professional practice excellence, and adherence to organizational standards; serve as a resource and escalation point for APC practice-related concerns.
• Promote consistent APC practice standards and facilitate practice standardization and role clarity across departments and clinic sites.
• Partner with physicians and operational leaders to optimize APC utilization, team-based care, patient access, continuity, panel management, and care-team efficiency.
• Lead efforts to ensure APCs practice at the top of their education, training, and licensure; identify opportunities to improve access, capacity, continuity, and operational efficiency.
• Support evidence-based practices, care delivery innovations, team-based care, preventive care, and chronic disease management across Primary Care settings.
• Lead APC engagement in quality improvement initiatives aligned with Primary Care and organizational priorities; monitor service-line metrics and identify improvement opportunities.
• Support APC engagement in population health, preventive care, chronic disease management, quality performance measures, and care-gap closure.
• Mentor APCs, champion engagement, communication, and shared governance, and support development of future APC leaders.
• Review workforce, panel management, access, quality, population health, productivity, engagement, and retention metrics to identify improvement and growth opportunities.
• Participate in regular reviews of APC performance and service-line outcomes, and provide updates to the Director of Advanced Practice and service-line leadership.
• Establish annual goals with the Director of Advanced Practice and service-line leadership and participate in regular progress reviews.

Benefits

• Medical coverage begins on day one, with multiple plan options starting at $0–$50 per month and domestic partner coverage.
• Dental and vision coverage that is 100% employer-paid.
• An 8% employer-funded profit-sharing retirement contribution up to IRS maximums, with no employee contribution required.
• $3,000 annual CME allowance.
• Relocation assistance and access to professional development resources.
• Fully integrated EPIC EMR across clinic and hospital settings.
• Professional development opportunities in innovation, mentorship, leadership, and community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed