Apartment Service Technician

Morguard • Cary, NC

21h • $25 - $27

About The Position

The Service Technician provides Plus-One Customer Service to residents of the community. They respond promptly and professionally to resident service requests, prepare apartments for new resident move-ins with close attention to detail, and help provide a clean and safe community. The role performs preventative maintenance, supports maintenance operations, and works with the Community Manager and Lead Service Technician to achieve community and financial goals. It also helps promote resident satisfaction and retention, supports team development, and responds to resident emergencies through the After-Hours On-Call Program.

Requirements

• At least 1 year of residential maintenance experience, including work orders and make-ready turns.
• Basic to moderate electrical, plumbing, HVAC, appliance repair, and general maintenance skills.
• Minimum EPA Type 1 and Type 2 Certification.
• Valid driver’s license.
• Drug test and credit and criminal background checks are required.
• Reliable transportation is required.

Nice To Haves

• EPA Universal Certification is strongly preferred.

Responsibilities

• Complete resident service requests and other assigned tasks promptly and professionally.
• Prepare apartment homes for new resident move-ins, ensuring attention to detail and an exceptional move-in experience.
• Help maintain a clean, safe, and well-stocked maintenance shop, and inform the Lead Service Technician and Community Manager of maintenance needs.
• Keep community grounds clean and help provide a clean and safe community.
• Perform preventative maintenance in apartment homes.
• Work with the Community Manager and Lead Service Technician to achieve community and financial goals.
• Attend monthly safety meetings, comply with OSHA standards, and follow local, state, and federal laws concerning a safe working environment.
• Promote Plus-One Customer Service and support resident satisfaction and retention.
• Mentor team members by sharing knowledge, coaching, and promoting professional growth.
• Address residents’ emergency needs through the After-Hours On-Call Program.
• Support the team and take on additional tasks or requests as needed.

Benefits

• Employer-provided medical insurance options.
• Time off for Summer Hours, vacation, personal leave, sick leave, and paid holidays.
• Education reimbursement program.
• Dollar-for-dollar matching 401(k) savings plan with immediate vesting.
• Opportunity to live onsite within the company’s portfolio with an employee housing discount, subject to availability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed