Apartment Service Technician
About The Position
The Service Technician provides Plus-One Customer Service to residents, responding promptly and professionally to service requests and helping deliver an exceptional move-in experience. The role supports a clean, safe, and well-maintained community that residents are proud to call home. The technician completes resident service requests, prepares apartments for move-ins, performs preventive maintenance, maintains the maintenance shop and community grounds, and informs the Lead Service Technician and Community Manager of maintenance needs. The role works with the Community Manager and Lead Service Technician to support community and financial goals, follows applicable safety standards and laws, and participates in monthly safety meetings. The Service Technician helps promote resident satisfaction and retention through excellent customer service, teamwork, and mentoring. The role also addresses emergency resident needs through the After-Hours On-Call Program and may be asked to take on additional tasks.
Requirements
- At least 1 year of residential maintenance experience, including work orders and make-ready turns.
- Basic to moderate electrical, plumbing, HVAC, appliance repair, and general maintenance skills.
- Minimum EPA Type 1 and 2 Certification.
- Valid driver’s license.
- Reliable transportation.
- Must pass drug testing and credit/criminal background checks.
Nice To Haves
- EPA Universal Certification.
Responsibilities
- Complete resident service requests and other assigned tasks promptly and professionally.
- Prepare apartment homes for new resident move-ins, with attention to detail.
- Help maintain a clean, safe, and well-stocked maintenance shop.
- Inform the Lead Service Technician and Community Manager of maintenance needs.
- Keep community grounds clean and help maintain a clean, safe community.
- Perform preventive maintenance in apartment homes.
- Work with the Community Manager and Lead Service Technician to achieve community and financial goals.
- Attend monthly safety meetings, comply with OSHA standards, and follow applicable safety laws.
- Promote Plus-One Customer Service and support resident satisfaction and retention.
- Mentor team members by sharing knowledge, coaching, and supporting professional growth.
- Address emergency resident needs through the After-Hours On-Call Program.
- Contribute as a team player and be willing to take on occasional additional tasks.
Benefits
- Employer-provided medical insurance options.
- Time off for Summer Hours, vacation, personal leave, sick leave, and paid holidays.
- Education reimbursement program.
- Dollar-for-dollar matching 401(k) savings plan with immediate vesting.
- Employee housing discount for onsite living within the portfolio, subject to availability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
