Apartment Service Technician

Morguard Residential • Pensacola, FL

4d

About The Position

The Service Technician provides Plus-One Customer Service to residents of the community. The technician responds promptly and professionally to resident service requests, prepares apartment homes for new resident move-ins with attention to detail, and helps maintain a clean and safe community. The role supports resident satisfaction and retention, works with the Community Manager and Lead Service Technician to achieve community and financial goals, and helps promote professional growth and a strong service culture within the maintenance team. Emergency resident needs are addressed through the After-Hours On-Call Program.

Requirements

• At least 1 year of residential maintenance experience, including work orders and make-ready turns.
• Basic to moderate electrical, plumbing, HVAC, appliance repair, and general maintenance skills.
• Minimum EPA Type 1 and 2 Certification.
• Valid driver’s license.
• Drug test and credit/criminal background checks are required.
• Reliable transportation is required.

Nice To Haves

• EPA Universal Certification.

Responsibilities

• Complete resident service requests and other assigned tasks promptly and professionally.
• Prepare apartment homes for new resident move-ins, with attention to detail.
• Help maintain a clean, safe, and well-stocked maintenance shop.
• Inform the Lead Service Technician and Community Manager of maintenance needs.
• Keep community grounds clean and help provide a clean and safe community.
• Perform preventative maintenance in apartment homes.
• Work with the Community Manager and Lead Service Technician to achieve community and financial goals.
• Attend monthly safety meetings.
• Comply with OSHA standards and applicable local, state, and federal workplace safety laws.
• Promote Plus-One Customer Service and an exceptional living experience for residents.
• Mentor team members by sharing knowledge, coaching, and supporting professional growth.
• Address emergency resident needs through the After-Hours On-Call Program.
• Support the team and be willing to go above and beyond, including taking on occasional additional tasks and requests.

Benefits

• Employer-provided medical insurance options.
• Summer Hours, vacation, personal leave, sick leave, and paid holidays.
• Education reimbursement program.
• 401(k) savings plan with dollar-for-dollar matching and immediate vesting.
• Opportunity to live onsite within the portfolio with an employee housing discount, subject to availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed