Apartment Service Technician

Morguard Residential • New Orleans, LA

4d

About The Position

The Service Technician provides Plus-One Customer Service to residents of the community. The role responds promptly and professionally to resident service requests, prepares apartment homes for move-in, and helps maintain a clean, safe community. The technician works with the Community Manager and Lead Service Technician to support community and financial goals, resident satisfaction and retention, and an exceptional living experience. The position also participates in the After-Hours On-Call Program to address residents’ emergency needs and may be asked to complete additional tasks as needed.

Requirements

• At least 1 year of residential maintenance experience, including work orders and make-ready turns.
• Basic to moderate electrical, plumbing, HVAC, appliance repair, and general maintenance skills.
• Minimum EPA Type 1 and 2 Certification.
• Valid driver’s license.
• Reliable transportation.
• Must pass drug tests and credit and criminal background checks.

Nice To Haves

• EPA Universal Certification is strongly preferred.

Responsibilities

• Complete resident service requests and other assigned tasks promptly and professionally.
• Prepare apartment homes for new resident move-ins, with attention to detail to create an exceptional move-in experience.
• Help maintain a clean, safe, and well-stocked maintenance shop.
• Inform the Lead Service Technician and Community Manager of maintenance needs.
• Keep community grounds clean and help create a clean, safe community.
• Perform preventative maintenance in apartment homes.
• Work with the Community Manager and Lead Service Technician to achieve community and financial goals.
• Attend monthly safety meetings.
• Comply with OSHA standards and local, state, and federal laws regarding a safe working environment.
• Help promote a culture of Plus-One Customer Service within the maintenance team.
• Mentor team members by sharing knowledge, coaching, and promoting professional growth.
• Address residents’ emergency needs through the After-Hours On-Call Program.
• Act as a team player and help promote a culture of going above and beyond.
• Complete additional tasks and requests as occasionally assigned.

Benefits

• Employer-provided medical insurance options.
• Work-life balance support, including time off for Summer Hours, vacation, personal leave, sick leave, and paid holidays.
• Education reimbursement program.
• Dollar-for-dollar matching 401(k) savings plan with immediate vesting.
• Opportunity to live onsite within the portfolio with an employee housing discount, subject to availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed