Case Manager - 2001735

Catholic Charities, Archdiocese of New York•New York, NY

12d•$27 - $29•Onsite

About The Position

The Apartment Program Case Manager helps residents develop community-living skills appropriate to their needs, as outlined in their comprehensive service plans, so they can live as independently as possible. The role provides case management and coordinates resident services, including connecting with medical, psychiatric, dental, benefits, day-program, pharmaceutical, travel, emergency, financial, and legal resources. The Case Manager integrates care with Beacon of Hope staff and other providers, visits clients in their homes or other agreed-upon locations, and monitors apartment safety and program compliance. The position includes documenting services and maintaining client records in the AWARDS system, coordinating appointments and referrals, supporting residents with daily living tasks, responding to crises, and providing after-hours and emergency phone coverage. The Case Manager works in accordance with applicable New York State Office of Mental Health regulations and organizational policies. The position is full-time, generally working Monday through Friday between 9:00 a.m. and 5:00 p.m.; hours may vary in the event of a client emergency.

Requirements

Bachelor’s degree and two years of case management experience, preferably with individuals with serious mental illness; or a high school diploma or equivalent and four years of case management experience with individuals with serious mental illness or a similar population.
New York State driver’s license, where necessary.
Good judgment and strong customer service skills.
Ability to manage time effectively and keep the Program Manager well-informed.
Ability to work cooperatively and patiently with others, independently, and as part of a team.
Ability to remain calm and focused in emergencies, manage multiple tasks, and shift between responsibilities.
Ability to communicate thoughts clearly and concisely, verbally and in writing.
Ability to work proactively, solve problems, and think critically and strategically.
Ability to respond effectively to crises, minimize agency risk, resolve conflicts, assess situations, and de-escalate residents.
Ability to travel to residents’ apartments at least 20% of the time using various modes of transportation, traverse streets and stairs, and work outdoors in varying weather.
Ability to work in varied and potentially stressful environments and support clients who require consistent, comprehensive assistance.
Ability to ambulate, remain stationary, occasionally carry and move 20 pounds, ascend and descend stairs, reach above and below the head, and reposition throughout the workday.
Ability to assist clients with daily living activities such as cooking, cleaning, packing, and laundering.
Ability to communicate by phone and in person at normal volumes; vision sufficient to read correspondence, computer screens, and forms.
Ability to use a computer for approximately 20% of the workday and maintain good manual dexterity.
Ability to sit and/or stand for long periods.

Nice To Haves

Case management experience with individuals with serious mental illness is preferred for candidates with a bachelor’s degree.

Responsibilities

Provide case management and help residents develop daily living skills, including grooming, dressing, meal planning and preparation, budgeting, shopping, and recreation.
Coordinate and facilitate services specified in residents’ comprehensive service plans, including scheduling, follow-up, collaboration, and referrals.
Integrate resident care with Beacon of Hope staff and other service providers.
Make multiple monthly visits to assigned clients in their homes or other locations agreed upon with the client and program manager.
Conduct ongoing environmental assessments of clients’ apartments, address resident safety, and report safety concerns to the Program Manager.
Assist with general maintenance as needed, such as replacing light bulbs or smoke/CO2 detector batteries and preparing for bedbug extermination.
Establish, maintain, and document collateral contacts with residents’ friends, family, and providers.
Escort clients to appointments and other destinations, including medical and psychiatric appointments, Social Security Administration, Public Assistance, and emergency rooms, as necessary.
Provide crisis intervention with assistance from the NYPD, Mobile Crisis, and/or EMS.
Use the AWARDS system to enter progress notes within 24 hours of client meetings, update charts, complete service plans and other documentation on time, and create apartment-repair work orders.
Attend required or assigned meetings, training courses, seminars, workshops, and conferences.
Follow applicable New York State Office of Mental Health regulations and guidelines and Catholic Charities Community Services and Beacon of Hope policies and procedures.
Provide after-hours and emergency cell-phone coverage and respond to calls and situations consistent with program operations.
Perform other duties consistent with program goals and objectives as assigned by the Program Manager and/or Administration.