Apartment Manager

RHF (Retirement Housing Foundation)•Hampton, IA

23h•Hybrid

About The Position

The Apartment Manager at Oak Tree Apartments with 12 units is an affordable housing community serving individuals with mobility impairments and disabilities under the HUD Section 811 Program. This role is responsible for overseeing the daily operations of the property while ensuring resident well-being and regulatory compliance and operational excellence. This role emphasizes exceptional customer service, effective property management, and fostering a safe, supportive, and inclusive living environment. The Apartment Manager works closely with maintenance, leasing, and resident services teams to ensure the community is well-maintained, financially sound, and fully compliant with HUD Section 811 regulations, Fair Housing requirements, and Foundation Property Management, Inc. policies and procedures.

Requirements

High school diploma or equivalent required
3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
Experience managing budgets, financial reporting, and property operations

Nice To Haves

experience in property management, business administration, or a related field preferred.
Experience with HUD 811, and other affordable housing programs preferred.
Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
Ability to work independently and prioritize tasks in a fast-paced environment.

Responsibilities

Oversee all aspects of daily operations for the Bennette RHF Partners, including leasing, resident relations, and facilities management.
Ensure compliance with federal, state, and local housing regulations, including HUD 811 requirements.
Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.
Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.
Review and approve purchase orders, invoices, and other financial documents related to property operations.
Manage leasing activities, including marketing available units, conducting tours, and processing applications.
Ensure all lease agreements comply with RHF policies and affordable housing regulations.
Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.
Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.
Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.
Ensure compliance with all HUD 811, and other affordable housing program regulations, including income certifications and annual recertifications.
Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.
Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.